IT Operations Technician

2 weeks ago

Tallahassee, United States Vaco Full time
JOB SUMMARY

As an IT Service Operations Technician, you'll support employees, contingent staff, and vendor staff, with front-line IT support, usually involving more customer interaction and individual issues to resolve, and second-line complex or escalated issues. You will be critical to the one call, one contact mission where you will support assigned issues from initiation to closure as the client's single point of contact. This will include support via telephone, chat/teams, email, and self-service tickets, as well as providing user set-up, changes, decommissioning, and deskside support. The selected resource will need to have experience setting up equipment, an understanding of hardware, and experience with account provisioning.

Must be willing to work onsite in Tallahassee, FL

JOB DUTIES
  • Model ethical behavior and execute job responsibilities in accordance with the client's core values, ethics, and information protection policies.
  • Omni Channel IT Support: Respond to and fulfill service desk requests originating from all channels (Calls/ServiceDesk/Instant Message/Email/Text) within the Service Levels. Respond to and prioritize reported service incidents, coordinating with designated business coordinators. Provide communication and updates via web portal and email. Work with impacted IT teams to ensure timely closure of incidents and ensure documentation of Root Cause and remediation. Respond to catastrophes and support catastrophe response.
  • Perform onboarding, changes, and offboarding of customer access, accounts, equipment, and services. This includes New Hire Configuration, Catastrophe Adjuster support, setup, onboarding, access management, software installation/configuration/removal, asset management, laptop replacement and refreshes, as well as decommissioning of departed employees.
  • Coordinate with other technology teams on 3rd level customer issues as the "face of the client." Maintain presence as a "single point of contact" for the client, managing their requests to resolution.
  • Participate in and make suggestions on process improvement and streamlining of Service Operations Activities. Contribute to Help Desk knowledge base articles.
KNOWLEDGE, SKILLS, AND ABILITIES
  • Understanding of Service Levels and KPIs (Key Performance Indicators).
  • Installing and setting up computer systems or software.
  • ITSM processes.
  • Respond to and support level II events related to system and hardware failures.
  • Level II troubleshooting for software and hardware.
  • Able to configure and manage systems access using system interfaces and tools.
  • ITSM Certification preferred, but not required (PREFERRED).
  • A Certification preferred, but not required (PREFERRED).
  • IT Support Certification (Google Professional, IBM Professional, HDI) preferred but not required (PREFERRED).
RELEVANT EXPERIENCE
  • 4 years in a customer-facing role.
  • 4 years in a multi-role environment (Deskside, telephone, digital) Service Desk Environment.
EDUCATION
  • High School Diploma | GED (REQUIRED).
  • Bachelor's Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years.
PHYSICAL REQUIREMENTS
  • Stationary position (frequent).
  • Move, Traverse (frequent).
  • Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position X -50 pounds (frequent).
  • Ascend/Descend, Work Atop, Traverse (frequent).
  • Position self (to), Move (frequent).
  • Move, Transport, Position, Put, Install, Remove - 50 pounds (frequent).
  • Exposed, Work around (frequent).
  • Travel (occasional).
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
  • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here .
  • Virginia residents may access our state specific policies here .
  • Residents of all other states may access our policies here .
  • Canadian residents may access our policies in English here and in French here .
  • Residents of countries governed by GDPR may access our policies here .
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

  • Operating Room Technician

    7 days ago

    Tallahassee, United States Tallahassee Memorial HealthCare Full time

    Job SummaryThe Anesthesia Support Technician plays a vital role in ensuring the smooth operation of our operating rooms. As a key member of our healthcare team, you will be responsible for preparing anesthetizing locations for procedures, setting up and calibrating monitoring devices, and troubleshooting anesthesia equipment malfunctions.Key...

  • IT Operations Technician

    1 week ago

    Tallahassee, United States Visium Resources, Inc. Full time

    11130IntroductionVisium Resources has been asked to identify qualified candidates for this IT Service Operations Technician position located in Tallahassee, FL. This position is a contract opportunity which is expected to be on-site for a duration of five months, with potential to convert to direct.SummaryAs an IT Service Operations Technician, you'll...

  • IT Operations Technician

    1 week ago

    Tallahassee, United States Visium Resources, Inc. Full time

    11130IntroductionVisium Resources has been asked to identify qualified candidates for this IT Service Operations Technician position located in Tallahassee, FL. This position is a contract opportunity which is expected to be on-site for a duration of five months, with potential to convert to direct.SummaryAs an IT Service Operations Technician, you'll...

  • IT Operations Technician

    3 weeks ago

    Tallahassee, United States Visium Resources, Inc. Full time

    Job DescriptionJob Description11130  IntroductionVisium Resources has been asked to identify qualified candidates for this IT Service Operations Technician position located in Tallahassee, FL. This position is a contract opportunity which is expected to be on-site for a duration of five months, with potential to convert to direct.SummaryAs an IT Service...

  • Customer Support Technician

    2 months ago

    Tallahassee, United States Georgia IT Inc Full time

    Customer Support Technician Location: Tallahassee, FL (Hybrid) Duration: Contract Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Qualifications: Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or related field. 6+ years of experience in customer...

  • Facility Operations Technician

    2 weeks ago

    Tallahassee, Florida, United States First Commerce Credit Union Full time

    Job OverviewFacilities TechnicianFirst Commerce Credit Union is a robust and expanding member-owned organization dedicated to fulfilling the financial needs of individuals and businesses across North Florida and South Georgia. Our credit union operates under the guiding principle of community support, providing essential financial wellness resources,...

  • IT Operations Technician

    2 weeks ago

    Tallahassee, United States Vaco Full time

    JOB SUMMARY As an IT Service Operations Technician, you'll support employees, contingent staff, and vendor staff, with front-line IT support, usually involving more customer interaction and individual issues to resolve, and second-line complex or escalated issues. You will be critical to the one call, one contact mission where you will support assigned...

  • IT Operations Technician

    2 weeks ago

    Tallahassee, United States Vaco Full time

    JOB SUMMARY As an IT Service Operations Technician, you'll support employees, contingent staff, and vendor staff, with front-line IT support, usually involving more customer interaction and individual issues to resolve, and second-line complex or escalated issues. You will be critical to the one call, one contact mission where you will support assigned...

  • IT Operations Technician

    3 weeks ago

    Tallahassee, United States Virtual Full time

    JOB SUMMARY As an IT Service Operations Technician, you'll support employees, contingent staff, and vendor staff, with front-line IT support, usually involving more customer interaction and individual issues to resolve, and second-line complex or escalated issues. You will be critical to the one call, one contact mission where you will support assigned...

  • IT Service Operations Technician

    2 weeks ago

    Tallahassee, United States Experis Full time

    IT Technician Our Direct client located at Tallahassee, Fl is seeking a Skilled and Hardworking IT Technician to join their team. This role is initially 5 months contract and after that client will hire fulltime. So dont wait, Apply today ..!! Job Title: IT Technician Location: Tallahassee, FL Duration: 5+ months contract with high potential convert to...

  • IT Service Operations Technician

    2 weeks ago

    Tallahassee, United States Experis Full time

    IT Technician Our Direct client located at Tallahassee, Fl is seeking a Skilled and Hardworking IT Technician to join their team. This role is initially 5 months contract and after that client will hire fulltime. So dont wait, Apply today ..!! Job Title:           IT Technician Location:          Tallahassee, FL Duration:          5+...

  • IT Service Operations Technician

    3 weeks ago

    Tallahassee, United States Manpower Group Inc. Full time

    IT Technician Our Direct client located at Tallahassee, Fl is seeking a Skilled and Hardworking IT Technician to join their team. This role is initially 5 months contract and after that client will hire fulltime. So dont wait, Apply today ..!! Job Title: IT Technician Location: Tallahassee, FL Duration: 5+ months contract with high potential convert to...

  • Strategic Business Operations Consultant

    2 weeks ago

    Tallahassee, Florida, United States IT MINDS L.L.C. Full time

    Job OverviewPosition Title: Strategic Business Operations ConsultantLocation: RemoteRole Summary:The Strategic Business Operations Consultant will be responsible for overseeing, coordinating, and drafting necessary planning documents and related materials essential for the execution and operational activities in compliance with federal guidelines. This...

  • IT Operations Technician

    2 weeks ago

    Tallahassee, United States Vaco Remote Work Freelance Full time

    JOB SUMMARYAs an IT Service Operations Technician, you'll support employees, contingent staff, and vendor staff, with front-line IT support, usually involving more customer interaction and individual issues to resolve, and second-line complex or escalated issues. You will be critical to the one call, one contact mission where you will support assigned issues...

  • Operating Room Technician

    7 days ago

    Tallahassee, Florida, United States Tallahassee Memorial Healthcare Full time

    Job Summary:The Anesthesia Support Technician is responsible for consulting the operating room schedule to determine supply and equipment needs for procedures and preparing anesthetizing locations for indicated procedures to include setting up and calibrating monitoring devices.Key Responsibilities:Prepare anesthetizing locations for procedures, including...

  • Facilities Technician

    2 weeks ago

    Tallahassee, United States Experis Full time

    Technician Our Direct client located at Tallahassee, Fl is seeking a hardworking Facilities Technician to join their team. This role is initially 6 months contract and after that client will hire fulltime. So dont wait, Apply today ..!!   Job Title:          Facilities Technician Location:          Tallahassee, Fl...

  • Facilities Technician

    1 week ago

    Tallahassee, United States Mindlance Full time

    About Mindlance:Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years. We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space.Mindful of the opportunity gap, we provide balanced solutions...

  • Facilities Technician

    2 weeks ago

    Tallahassee, United States Mindlance Full time

    About Mindlance: Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years. We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space. Mindful of the opportunity gap, we provide balanced solutions...

  • HVAC Technician

    3 months ago

    Tallahassee, United States AK Light Electric Corp. Full time

    Job DescriptionJob DescriptionJob Opportunity: HVAC Technician at AK Light Electric CorpAre you a skilled HVAC technician seeking an exciting opportunity to showcase your expertise? Your search ends here! Join the dynamic team at AK Light Electric Corp, a reputable company based in Brooklyn, NY, that has established successful partnerships with major...

  • Maintenance Technician

    4 days ago

    Tallahassee, Florida, United States Pax Properties Full time

    About the RolePax Properties is seeking a skilled Maintenance Technician to join our team at our Casa Bella Inn & Suites hotel in Tallahassee, FL.As a Maintenance Technician, you will play a critical role in ensuring the smooth operation of our hotel by performing routine maintenance tasks, troubleshooting issues, and maintaining a clean and safe environment...