Technical Operations Mgr

5 days ago

Odessa, United States Cable One Full time
Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Want to join an exciting team of individuals who love what they do and do it with full enthusiasm? Do you enjoy being responsible for maintaining a successful facility and take pride in it? Do you have a sense of urgency? If so, please apply today

What you will do to contribute to the company's success
  • Directs the installation and repair of services to business customer premises to include voice, video, data and Wi-Fi services.
  • Directs the repair of services to business customers to include voice, video, data and Wi-Fi services.
  • Performs quality control assessments of all installation and repair activities.
  • Reviews service orders and performs trouble ticket analysis.
  • Prepares operation reports for department KPI's (key performance indicators).
  • Assist with planning and recommendations for annual departmental budget.
  • Performs skills assessments of all Installation and Repair Commercial Service Technicians and recommends training as required.
  • Analyzed and resolved work problems, or assists workers in solving work problems.
  • Initiates and directs plans to motivate workers to achieve goals, strive for maximum efficiency and go beyond what is expected.
  • Recommends or initiates personal actions, such as hiring, promoting, transferring, discharging, disciplinary measures, pay increases, etc.
  • Responsible for timely performance evaluation of employees based upon measurable objective criteria.
  • Responsible for training and development of all employees.
  • Communicates with other departments to ensure trouble and services orders are worked in a timely manner.
  • Performs other related duties as assigned to ensure effective operation of the department and the Company.
  • Researches and discusses new customer facing technologies with other team members for future implementation in projects.
  • Works with internal sales team and other team members to qualify customer's needs and present an optimal solution.
  • Communicates with supervisor on status of projects, achievements, or issues relating to current tasks.
  • Communicates independently, effectively, clearly and professionally with customers, managers, supervisors, and employees to establish and maintain considerate and cooperative relationships.
  • Answers operational questions clearly and succinctly, and resolves problems applying knowledge of system/network hardware, software, and procedures.
  • Assists with residential I & R workload and other departments as required ensuring prompt response to service, including extreme work overloads during special circumstances.
Qualifications
  • Bachelor's Degree in Telecommunication or like field OR, four plus years' experience in field operations.
  • Minimum of 4 years' experience installing, provisioning, and maintaining Key and PBX systems
  • Minimum of 4 years of experience installing, provisioning, and maintaining DBN phones.
  • Minimum of 4 years of experience installing, repairing and provisioning commercial Wi-Fi solutions (i.e. Aruba, HP, Colubris, Arris).
  • Must be able to collect, manipulate and distribute data of effective root cause analysis.
  • Ability to develop and train technician work force.
  • Must possess excellent oral and written communication skills.
  • Must be goal and results driven.
  • Certification, prior training, and or experience working with Nortel's option 11 telephony solutions.
  • Ability to identify, trouble shoot, and resolve issues with voice circuits that integrate with key and PBX systems.
  • Working knowledge and or proficiency in trouble shooting and working with Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, VOIP Codec's and HFC networks.
  • Familiarity maintaining and troubleshooting computers and network related technologies including Apple and Windows based operating systems, TCP/ IP, DNS, hardware and software firewalls, routers and unified threat management solutions, and 802.11B/G/N Wi-Fi technologies.
  • The ability to act in a technology consulting role with customers and provide solutions by working with other team members and our sales staff, including product recommendations, quote preparation, and project management for their technology needs.
  • Familiarity with Centrex, PBX, and key systems business phone systems.
  • Ability to create, comprehend and discuss technical documents that apply to the services we implement with customers and other team members.
  • Efficient using Microsoft Visio, Excel, Word and Outlook.
  • Demonstrates excellent interpersonal skills including ability to listen to and understand customers and work in a team environment.
  • Ability to carry 50 lbs. and climb a ladder.
  • Ability to multi-task and think independently.
Core Competencies
  • Committed: Values each and every customer, while working hard to keep their business and support our communities.
  • Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
  • Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
  • Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
  • Medical, dental, and vision plans - start when you start
  • Life insurance (self, spouse, children)
  • Paid time off (vacation, holiday, and personal/sick days)
  • 401(k) - 100% company match (match program starts on day 1, up to 5% of eligible compensation)
  • Group Legal plan with Identity Theft Protection
Additional Perks
  • Tuition reimbursement (up to $5,250 on 1st year)
  • Free Cable One services for associates who live in a serviceable area
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs
  • Advancement opportunities
  • Collaborative work environment
We're an Award-Winning Organization
  • 2021 - 2023 Forbes' "America's Best Midsized Employers"


Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

#LI-MK1

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