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Desktop Support Analyst

2 months ago

Atlanta, United States Global Pharma Tek Full time
Title: Desktop Support Analyst
Location: Atlanta, GA 30303 (100% Onsite)
Duration: 8 Months Contract (with a possible extension)

Job Description:
Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

Responsibilities:
Under general supervision the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations.

Qualifications:
Associate's degree in a related field from an accredited college or university or two years of experience at the lower-level Help Desk Analyst 1 or position equivalent.