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Warranty Administrator
2 months ago
- Above-Average Industry Pay
- Comprehensive benefits package (including medical/dental/vision), 401K plan with company match
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Paid Training
- Family owned and operated
- Health and wellness
- Above average industry pay
- Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
- Learns and maintains a clear understanding of warranty policies from manufacturers we represent
- Analyzes work orders and determines warranty from non-warranty repairs
- Coordinates effectively with Service Coordinators, Product Service Managers, Service Technicians, and Parts department to gather necessary information for claim submission
- Reviews warranty work orders to ensure accurate documentation and technical notes for maximum reimbursement
- Prepares and submits accurate warranty claims to manufacturers within the required timeframe
- Reviews all warranty claims submitted from the previous day and maintains Accounts Receivable with a goal of all receivables staying within 0-30 days
- Communicates with Manufacturers, Service Coordinators, Product Service Managers and Service Managers, regarding warranty issues, claim statuses and resolutions
- Submits credit memos to the Accounting department promptly
- Reviews open WIP, identifying warranty work orders with last labor date of 7 days or older and ensures completion of repairs and initiate the warranty submission process
- Consistent and reliable on-site attendance
- Performs other job-related duties as assigned
- High school or Equivalent
- Three (3) years’ experience in warranty administration in the heavy equipment or automotive industry
- Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
- Ability to interpret Parts and Shop Manuals
- Exceptional Interpersonal skills and excellent communication skills
- Excellent problem-solving and negotiation skills
- Adept at organizing, planning, and task completion to manage a high volume of department paperwork
Warranty Administrator Physical Requirements
- Lifting or carrying up to 25 pounds without assistance
- The ability to drive locally and to sit for long periods