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Customer Success Representative

3 months ago

Charlotte, United States TEKsystems Full time

Description:

  • Candidate will be assisting a well known bank national contact center within the mortgage line of business.

  • Candidates will be the front line contact with potential customers of the home mortgage department.

  • This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage needs.

  • This is a short conversation (5-6 min). Much of the conversation is scripted to determine if they are interested in considering working with us. At that point, you as the agent will pass this customer to a home mortgage consultant.

  • This is a high volume contact center. Agents could be making 100-150 calls per day. You will work out of a que and continue to pull the next available lead to call out on.

  • Candidates could be hired for inbound, inbound/outbound, outbound. There are a variety of group needs.

PROS:

  • Will be trained to be safe certified.

  • Upskilling multiple levels to leadership.

  • After a year you can look at all the job postings internally and look to move up in the company.

  • Sales/servicing opportunities you can be an HMC or move into fraud. SME/TL or management is also an opportunity.

  • Big on developing people in this group

Skills:

  • retail sales, call center and/or customer service.

  • must be comfortable speaking with customers over the phone and have a positive outlook on the conversation since they are the first point of contact with the customer

Prior call center/sales experience is highly preferred - candidates with this experience will be a quick hire

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.