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Director Client Relationship Executive

4 months ago

Alpharetta, United States Fiserv Full time

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director Client Relationship Executive

What does a successful Director Client Relationship Executive do at Fiserv?

As a Director Client Relationship Executive, you’ll act as a trusted advisor, ensuring client satisfaction and quality across products and services. You’ll drive client revenue growth, minimize losses, and foster internal collaborations. As the main contact for one of our largest customers, you’ll be a key point of contact and build strong organizational relationships and handle client issues. Your duties encompass executive-level communication and reporting, driving growth through product and service implementation, and solution development for client market challenges. You’ll provide oversight on the business operations and help to define and streamline business processes for efficiency and growth.

What you will do:

  • Work creatively to solve client problems by identifying applicable Fiserv products and services and drive those opportunities to closure with internal partners and with the client.

  • Work on highly complex, issues and high-profile clients with a high breadth of responsibility. Act as escalation point for all operational related issues.

  • Negotiate cross functionally and interact and communicate with varying levels of leadership across a broad network of resources and summarize issues at executive levels.

  • Understand industry metrics and trends and strategically apply products to client organization.

  • Manage complex projects and issues and direct teams toward resolution.

What you will need to have:

  • Bachelor’s degree in business or related field.

  • 8+ years of an equivalent combination of educational background, related experience, and/or military experience

  • 7+ years of experience in a customer facing or relationship role.

  • Cross functional experience with finance, deal closing experience and price costing experience preferred.

  • Ability to travel 25%

What would be good to have:

  • Required to work outside of standard business hours as needed.

  • Proven experience in effectively prioritizing and executing tasks in a high-pressure environment.

  • Knowledge of Microsoft Office Suite, experience with Power BI and sales ECRM software preferred

  • Understanding of the organization, industry, and ability to anticipate future strategy.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name

  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.