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Veterinary Client Care Representative

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Milpitas, United States Parktown Veterinary Clinic Full time

Parktown Veterinary Clinic is looking for a Client Care Representative to join our team Parktown Veterinary Clinic is a dedicated and passionate animal care facility committed to deliver exceptional veterinary care. With a team of skilled and caring professionals, the clinic focuses on delivering comprehensive medical care for pets, ranging from routine wellness exams to advanced medical treatments. The clinic prioritizes the well-being of animals and strives to create a comfortable and stress-free environment for both pets and their owners by offering separate feline and canine waiting rooms. **
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**** Position Overview: As a Client Care Representative, you will play an important role in the day-to-day operations with Parktown Veterinary Clinic. By adding value to an efficient organization dedicated to quality care and extraordinary service, you will perform a variety of clerical and customer service tasks in providing support to the hospital. We are looking for a friendly, team-oriented person, with excellent customer service skills

Duties and Responsibilities:

  • Greet clients in a friendly, professional, and efficient manner
  • Answer multi-line phone system and direct calls accordingly
  • Schedule and confirm appointments
  • Check patients in the hospital according to the schedule and prepare patient files
  • Record and obtain medical records
  • Keep lobby and reception areas organized and neat
  • Obtain deposits and other payments from clients
  • Process credit applications
  • Utilize email systems

Qualifications and Skills:

  • At least 1 year of experience performing above duties
  • High School Diploma/GED
  • Knowledge of veterinary procedures, terminology, and products is a plus
  • Excellent communication skills with the ability to empathize and connect with clients
  • Strong organizational skills and attention to detail for maintaining accurate records
  • Proficiency in using computer systems and software for appointment scheduling and record-keeping
  • Able to perform moderately physically demanding work, that requires lifting (up to 50 pounds), cleaning, and constant motion
  • Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors

Available Schedule: Full-time position, must have Saturday availability

  • We are open: M-F 8am-6pm
  • Saturdays 8am-2pm
  • Closed Sundays

Benefits We Offer:

  • Competitive compensation commensurate with experience ($19.00 - $21.00 per hour)
  • Health, dental, and vision insurance
  • 401k + company match
  • Paid time off
  • Continuing education opportunities
  • Professional development support
  • Mental health assistance
  • Employee discounts on veterinary services
  • Scrub allowance
  • Employee Referral Program
  • Energetic and supportive work environment

Apply today We look forward to hearing from you

Parktown Veterinary Clinic is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.

Job Reference ID: CPP-0000242