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Senior Infrastructure Engineer

1 month ago

Phoenix, United States Wells Fargo Full time

Wells Fargo will only consider candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

About this role:

Wells Fargo is seeking a Senior Infrastructure Engineer to support the Repository Engineering team, part of Enterprise Content Management (ECM) for Digital platform engineering. This role will support the ECM Center of Excellence Delivery teams for layered vendor production installation, administration, and production support; setup, cloud transformation, supporting mainframe apps, and supporting delivery and production for multiple “crown jewel” customer-facing applications.


In this role, you will:

  • Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity especially for our content management platforms like IBM FileNet, etc.

  • Supports deployments, troubleshooting and activities for ECM COE applications

  • Ensure all components are functioning consistently through environments defined in the Development Life Cycle

  • Drive solutions to reduce recovery time; contribute by increasing system efficiencies and lowering the human intervention time on related tasks

  • Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications

  • Maintain and guide automation, execution and undertake analysis of results to ensure that software meets or exceeds specified standards and/or client and technical requirements

  • Manage, coordinate, and communicate solutions, and root cause analysis

  • Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.

  • Be responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes

  • Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,

  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.

  • Employ new technologies for key management, build resilient systems, security concepts, microservices based architecture, building Active-Active solutions


Required Qualifications:

  • 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • 4 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)

  • 4 + years of experience working with an Enterprise Content Management (ECM) or Service Oriented Architecture Enablement or Webservice architecture or REST based design or platform technologies or cloud native tech stack

  • 3+ years of environment test coordination, code deployment, release management and communication.


Desired Qualifications:

  • Experience participating in all aspects of the software development life cycle for cloud solutions, including planning, requirements, development, testing, and quality assurance

  • Experience troubleshooting incidents, identify root cause, fix and document problems, and implement preventive measures

  • Experience supporting technical efforts to design, build, and deploy cloud applications at the direction of lead architects, including largescale data processing

  • Familiarity with Enterprise Content Management principles and practices

  • Familiarity with IBM FileNet Administration and Development

  • Expertise in IBM Content Manager / Content Manager On Demand

  • Understanding of Cloud native technologies and concepts

  • 3+ Years experience in API or Microservices development

  • 4+ years of experience developing or supporting IT Service Management Solutions (ITSM)

  • Ability to lead and manage to production goals, deadlines, and various metrics

  • Ability to identify root-cause issues/improvement opportunities, and design approaches

  • Experience with a customer service mindset and a focus on continuous improvement

  • 4+ years of distributed servers platform experience

  • 4+ years of application production support experience

  • Experience in Ansible, Prometheus, and Cloud engineering concepts etc.

  • Experience in implementation of security concepts, and cloud native technologies

  • Experience in providing directions to leverage different platform tools like Google logging or Grafana, ThousandEyes or Harness to build different platform capabilities or any other monitoring or alerting tools (Splunk, AppDynamics etc.)

  • Experience / Knowledge of KMIP Encryption and/or S3 Storage

  • Ability to adopt an expert engineering mindset and attitude towards learning; ready to face new technical challenges.

Job Expectations:

  • Ability to work extra hours when needed

  • This position offers a hybrid work schedule

  • Relocation assistance is not available for this position

Locations:

  • 2222 W. Rose Garden Lane, Phoenix, Arizona

  • 2600 S. Price Rd., Chandler, Arizona

  • 1525 W. W.T. Harris Blvd., Charlotte, North Carolina

  • 800 S. Jordan Creek Pkwy., Des Moines, Iowa

  • 550 S. 4th Street, Minneapolis, Minnesota

Posting End Date: 

24 May 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.