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Fleet Dispatcher

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Grand Rapids, United States The Auto Club Group Full time

It's a great time to join AAA The Auto Club Group JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) Youenjoy interacting with people, have a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Dispatcher opportunities are all about A day-in-the-life of a Fleet Dispatcher As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location. In this role, you will alsohave the opportunity to: Monitor dispatched calls and take action to resolve and correct service or other potential problems Handle driver/customer escalations in accordance with established procedures Provide explanations to customers and reports / document service issues Close service requests using company electronic dispatching system Accept payment from members/customers, when necessary Reconcile and resolve rudimentary payment issues and maintain related records and files Maintain inventory of tow truck/service vehicle supplies, vehicle maintenance/repair records, and requisition replacement tools and/or equipment, when required Ensure proper maintenance of tow trucks, service vehicles and equipment Assist coworkers and less-tenured dispatchers, as necessary Please Note: This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events. How we reward our employees: In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: Hourly rate starting between$17.31- $20 (Pay rate will be determined based on experience and may exceed starting rate.) Overtime earning potential at time and a half the hourly wage Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am $250 Quarterly Perfect Attendance bonus Fully paid training Medical, dental and vision benefits 401k with employer match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks,rewards and much more We are looking for candidates who: Education Have a high school diploma or equivalent (GED) Experience Able to accurately navigate through computer systems and input information into various fields using a standard computer keyboard Can perform basic mathematical calculations including addition, subtraction, percentages, etc. Prior experience managing and resolving customer issues Preparation of written commu