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Field Service Technician

3 months ago

Eagan, United States Motorola Solutions Full time
Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview
At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Commercial Communications customers; specifically support of Xcel Energy land mobile radio systems.
Job Description

The Field Service Technician will provide technical support of specialized systems and product applications. This includes: advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.

Responsibilities include but are not limited to:
  • Responsibilities include optimization and support of complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems.
  • Maintain, optimize, test and document complex communications systems
  • Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
  • Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues
  • Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
  • Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations
Qualifications:
  • Network+, CompTIA or related certificate is highly desirable
  • Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges
  • Understanding of RF, telecommunications, and wired communications systems, such as local area networks (LAN) and wide area networks (WAN)
  • Knowledge of computer systems (including hardware, operating systems, and applications) and Intermediate knowledge networking.
  • Proficient in the use of test equipment (i.e., T1 and ethernet testers, antenna systems analyzers (FDR's), communications systems analyzers, spectrum analyzers, Cat 5 and cat 6 cable testers, wattmeters, etc.)
  • Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment
  • Preferred experience with one of the following LTE or Private LTE Nokia system knowledge, Juniper Routers and Aruba Switches configuration work and experience
  • Self motivated and able to quickly learn new system types and technologies as they are introduced.
  • Excellent verbal and written communications skills.
  • Must have a current, valid driver's license and no traffic violations
Noteworthy:

This is a role than requires our Field Service Technician to be on the customer site(s) daily in the Minneapolis area. You will be required to perform strenuous duties. You must be ability to lift and operate 25 - 50 lbs

**This position will require a security clearance**

**Must have a current, valid driver's license and no outstanding traffic violations**

** One requirement of your employment in this position will be that you obtain a government security clearance within 15 months after your start date. Motorola personnel are available to discuss the government security clearance process with you. Contact your recruiter if you have any questions regarding this process.**

Basic Requirements
  • 8+ years of technical work experience
  • Associates degree, or technical school certification, military training or equivalent on-the-job experience
  • One requirement of your employment in this position will be that you obtain a government security clearance within 15 months after your start date
Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.