![Prelude Fertility](https://media.trabajo.org/img/noimg.jpg)
Call Center Coordinator
4 weeks ago
The Call Center Coordinator is responsible for providing positive and proactive communications with existing and prospective patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on always providing the best possible patient experience.
ESSENTIAL RESPONSIBILITIES
- Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
- Logs patient calls and all activities daily in electronic medical records (EMR) system.
- Effectively monitor inbound patient voicemails and emails to respond within 2 hours.
- Actively listens to caller’s requests to determine the appropriate type of referral or information needed based on caller’s needs and current availability; shows empathy and understanding to patients and consumers.
- Ability to handle a high call volume of inbound/outbound patient phone calls in a timely manner with a two hour turn around.
- Follows department guidelines for schedule adherence and ready status to ensure timely caller response.
- Collect and/or update demographic patient information to include patient insurance detailed information.
- Maintains daily communication with facility staff to include physician liaisons, office manager, front desk personnel, clinical staff, and physician(s).
- Simultaneously cross trained to support multiple facilities and physicians.
- Perform all other duties as assigned.
- High School Diploma or equivalent required
- At least one year of experience in a healthcare setting scheduling patients strongly preferred
- Experience using an electronic medical record (EMR) system strongly preferred
- Fertility work experience is a plus, but not required.
- Rotating weekends is required
- FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance
- Adoption assistance and fertility benefits
- Maternity and paternity/partner paid leave
- 401k with generous match
- 11 Company-paid holidays
- PTO starting at 18 days/year
- Team-oriented, collaborative work environment
- Family member recognition program
- Continuing education/professional development reimbursement and time off
- Family member referral program
-
Call Center Coordinator
4 weeks ago
Clearwater, United States The Reproductive Medicine Group, LLC Full timeJob DescriptionJob DescriptionThe Call Center Coordinator is responsible for providing positive and proactive communications with existing and prospective patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on always providing the best possible patient experience. ESSENTIAL...
-
Medical Call Center Coordinator
4 days ago
Clearwater, United States The Reproductive Medicine Group Full timeThe Reproductive Medicine Group a member of The Prelude Network*, a leader in treatment for infertility and GYN services, is looking to fill a Medical Call Center Coordinator at our Clearwater office. If you are a positive, energetic, customer-focused individual who loves working in a fast-paced environment, this position is for you. Qualifications: -...
-
Call Center Representative
1 month ago
Clearwater, United States Evara Health Full timeJob DescriptionJob DescriptionDo you want to make a difference in the community? Are you looking to further your career in healthcare? Do you want to be part of a growing organization? Evara Health has been serving the community for 40 years. We are a not-for-profit health care organization with 14+ locations throughout Pinellas County, FLEvara Health is...
-
Call Center Representative
1 month ago
Clearwater, United States Evara Health Full timeJob DescriptionJob DescriptionDo you want to make a difference in the community? Are you looking to further your career in healthcare? Do you want to be part of a growing organization? Evara Health has been serving the community for 40 years. We are a not-for-profit health care organization with 14+ locations throughout Pinellas County, FLEvara Health is...
-
Call Center Representative
2 weeks ago
Clearwater, United States Dimmitt Chevrolet Full time90% of all vehicle sales start with a customer phone call or a customer placing an online inquiry. We are looking for Reps. to answer these calls and reply to online inquiries to help start the customer’s journey to a new vehicle purchase. Due to growth and increased phone/internet traffic, we are hiring immediately for Call Center Reps. who are motivated...
-
Call Center Supervisor
7 days ago
Clearwater, United States Trulieve Full time“Trulieve Grows One Patient at a Time”If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! At Trulieve, we strive to bring our patients the relief they need in a product...
-
Medical Call Center Representative
3 weeks ago
Clearwater, United States The LaSalle Group Full timeLaSalle Network is currently partnered with one of the nation's leading Revenue Cycle Management companies in St. Cloud, Minnesota. Our client is hiring a number of Medical Call Center Representatives to support their growing business and new clients. This is a brand new, state of the art facility with ample opportunity to grow your career! Medical Call...
-
Call Center Representative
4 weeks ago
Clearwater, United States Luxury Bath Technologies Full timeJob DescriptionJob DescriptionCall Center Representatives Wanted*** ATTENTION: APPOINTMENT SETTERS ***We are Luxury Bath of Central Florida, a company that has been serving the area for 30+ years! Due to our expanding territory and major success, we need NEW team members! We're in search for candidates with a positive attitude and committed to...
-
Call Center Representative
3 weeks ago
Clearwater, United States Luxury Bath Technologies Full timeJob DescriptionJob DescriptionCall Center Representatives Wanted*** ATTENTION: APPOINTMENT SETTERS ***We are Luxury Bath of Central Florida, a company that has been serving the area for 30+ years! Due to our expanding territory and major success, we need NEW team members! We're in search for candidates with a positive attitude and committed to...
-
Call Center Supervisor
1 week ago
Clearwater, United States Trulieve Full time"Trulieve Grows One Patient at a Time"If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve If you have a desire to help others in need through your efforts, this may be the role for you At Trulieve, we strive to bring our patients the relief they need in a product they...
-
Clearwater, United States Anderson Roberts Full timeIf you have strong call center management experience and looking to take your career to the next level then this role is for you! A $3B Healthcare company based in Clearwater, Florida is looking for a talented Director of Operational Initiatives (Call Center) who has experience managing large call centers and who is very strategical and methodical. The...
-
Clearwater, United States Anderson Roberts Full timeIf you have strong call center management experience and looking to take your career to the next level then this role is for you! A $3B Healthcare company based in Clearwater, Florida is looking for a talented Director of Operational Initiatives (Call Center) who has experience managing large call centers and who is very strategical and methodical. The...
-
Banking Call Center Representative
3 weeks ago
Clearwater, United States BayFirst Financial Corp. Full timeBayFirst National Bank is a full-service community bank and national SBA Lender founded in 1999 and headquartered in St. Petersburg, Florida. We are a true community bank, and our unique model is grounded in supporting the strength and heart of our communities: individuals, families, and small business owners. We are both current and comfortable for the...
-
Health Insurance Call Center Representative
3 weeks ago
Clearwater, United States Insurance Administrative Solutions Full timeAbout Insurance Administrative Solutions Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging...
-
Health Insurance Call Center Representative
3 weeks ago
Clearwater, United States Insurance Administrative Solutions, LLC Full timeAbout Insurance Administrative SolutionsInsurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies,...
-
Health Insurance Call Center Representative
4 weeks ago
Clearwater, United States Integrity Marketing Group Full time**About Insurance Administrative Solutions** Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging...
-
Health Insurance Call Center Representative
6 days ago
Clearwater, United States Integrity Marketing Group Full timeAbout Insurance Administrative Solutions Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging...
-
Full Time Sales Agent
1 month ago
Clearwater, United States Life Protect 247 Full timeJob DescriptionJob DescriptionHere at Life Protect 24/7, we provide customers with peace of mind through our personal medical alert services. As a sales advisor you will receive calls from a variety of customers who are attempting to get connected with external businesses. This creates an opportunity to share our device with those who may need it and not...
-
Full Time Sales Agent
3 weeks ago
Clearwater, United States Life Protect 247 Full timeJob DescriptionJob DescriptionHere at Life Protect 24/7, we provide customers with peace of mind through our personal medical alert services. As a sales advisor you will receive calls from a variety of customers who are attempting to get connected with external businesses. This creates an opportunity to share our device with those who may need it and not...
-
Admissions Coordinator
2 weeks ago
Clearwater, United States BayCare Full timeAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a...