Call Center Representative

4 weeks ago

Clearwater, United States Evara Health Full time
Job DescriptionJob Description

Do you want to make a difference in the community?

Are you looking to further your career in healthcare?

Do you want to be part of a growing organization?

Evara Health has been serving the community for 40 years. We are a not-for-profit health care organization with 14+ locations throughout Pinellas County, FL


Evara Health is seeking a passionate Contact Center Representative to join our dynamic team in Clearwater As a Contact Center Rep, you will handle incoming and outgoing calls with professionalism and efficiency. Give information, help, or transfer calls to the right person or department. Record call details accurately in our electronic health record system.

Essential Duties & Responsibilities

  • Demonstrates the consistent application of quality customer service skills
  • Demonstrates ability to effectively and efficiently respond to general information requests and/or inquiries; refers call(s) to appropriate person or department
  • Is available to answers all inbound phones per established protocol
  • Determines nature of call, gathering and documenting all required data into the electronic health record
  • Demonstrates knowledge of and compliance with regulatory agencies and established organizational policies, procedures and accreditation agency guidelines
  • Schedules patient appointments; pre-registers patients; obtains patient demographic information, verifies insurance and documents in electronic health record; cancels/reschedules appointments as required
  • Ability to work multiple shifts and/or at various locations as required
  • Works collaboratively with new and existing co-workers, building bridges and creating rapport with team members across the organization
  • Utilizes managed care member panel lists, gap reports, emergency room and hospital discharge notifications to schedule appointments for new and established patients; pre-register patients; obtain patient demographic information and document in electronic health record; cancel/reschedule appointments as required
  • Documents in EHR or on spreadsheets, all attempts to contact patient as well as successful contacts per established process
  • Prepares and presents reports monthly, or as requested

These essential job functions are not to be construed as a complete statement of all duties assigned. Employees will be required to perform other job-related duties as required.

Minimum Qualifications

  • Outstanding customer service skills
  • Ability to navigate and enter data into an electronic health record
  • Proficiency in basic computer skills
  • Mathematical Proficiency
  • Strong oral and written communication skills
  • Ability to work at a rapid pace, being involved in several duties at a time

Education and Experience

  • High School Diploma or equivalent
  • One or more years of experience in call center or front office healthcare setting

Culture

Evara Health strives to not only be the healthcare provider of choice, but also the employer of choice, one that offers you the opportunity to excel in your career and be a difference maker in the lives of the patients we serve.


Benefits

  • Up to 18 days of PTO in your first year
  • Pre-Taxed flexible insurance package
  • 403B with company contributions
  • Tuition reimbursement
  • Paid Training

  • Medical Call Center Representative

    2 weeks ago

    Clearwater, United States The LaSalle Group Full time

    LaSalle Network is currently partnered with one of the nation's leading Revenue Cycle Management companies in St. Cloud, Minnesota. Our client is hiring a number of Medical Call Center Representatives to support their growing business and new clients. This is a brand new, state of the art facility with ample opportunity to grow your career! Medical Call...

  • Call Center Representative

    3 weeks ago

    Clearwater, United States Luxury Bath Technologies Full time

    Job DescriptionJob DescriptionCall Center Representatives Wanted*** ATTENTION: APPOINTMENT SETTERS ***We are Luxury Bath of Central Florida, a company that has been serving the area for 30+ years! Due to our expanding territory and major success, we need NEW team members! We're in search for candidates with a positive attitude and committed to...

  • Call Center Representative

    3 weeks ago

    Clearwater, United States Luxury Bath Technologies Full time

    Job DescriptionJob DescriptionCall Center Representatives Wanted*** ATTENTION: APPOINTMENT SETTERS ***We are Luxury Bath of Central Florida, a company that has been serving the area for 30+ years! Due to our expanding territory and major success, we need NEW team members! We're in search for candidates with a positive attitude and committed to...

  • Call Center Representative

    4 weeks ago

    Clearwater, United States Evara Health Full time

    Job DescriptionJob DescriptionDo you want to make a difference in the community? Are you looking to further your career in healthcare? Do you want to be part of a growing organization? Evara Health has been serving the community for 40 years. We are a not-for-profit health care organization with 14+ locations throughout Pinellas County, FLEvara Health is...

  • Call Center Representative

    2 months ago

    Clearwater, United States Luxury Bath Technologies Full time

    *** ATTENTION: APPOINTMENT SETTERS *** We are Luxury Bath of Central Florida, a company that has been serving the area for 30+ years! Due to our major success, we need NEW team members!!! This is a Full-Time position with flexible hours AND benefits! + Base pay + commission + Bonuses + Cash SPIFFS + NO COLD CALLS! + Top Reps make $19-$24...

  • Call Center Representative

    2 weeks ago

    Clearwater, United States Dimmitt Chevrolet Full time

    90% of all vehicle sales start with a customer phone call or a customer placing an online inquiry. We are looking for Reps. to answer these calls and reply to online inquiries to help start the customer’s journey to a new vehicle purchase. Due to growth and increased phone/internet traffic, we are hiring immediately for Call Center Reps. who are motivated...

  • Call Center Representative

    2 months ago

    Clearwater, United States Luxury Bath Technologies Full time

    *** ATTENTION: APPOINTMENT SETTERS ***We are Luxury Bath of Central Florida, a company that has been serving the area for 30+ years! Due to our major success, we need NEW team members!!!This is a Full-Time position with flexible hours AND benefits!Base pay + commission + Bonuses + Cash SPIFFSNO COLD CALLS!Top Reps make $19-$24 hourly Paid on the job...

  • Health Insurance Call Center Representative

    3 weeks ago

    Clearwater, United States Insurance Administrative Solutions Full time

    About Insurance Administrative Solutions Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging...

  • Health Insurance Call Center Representative

    3 weeks ago

    Clearwater, United States Insurance Administrative Solutions, LLC Full time

    About Insurance Administrative SolutionsInsurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies,...

  • Call Center Supervisor

    4 days ago

    Clearwater, United States Trulieve Full time

    “Trulieve Grows One Patient at a Time”If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! At Trulieve, we strive to bring our patients the relief they need in a product...

  • Banking Call Center Representative

    3 weeks ago

    Clearwater, United States BayFirst Financial Corp. Full time

    BayFirst National Bank is a full-service community bank and national SBA Lender founded in 1999 and headquartered in St. Petersburg, Florida. We are a true community bank, and our unique model is grounded in supporting the strength and heart of our communities: individuals, families, and small business owners. We are both current and comfortable for the...

  • Call Center Supervisor

    6 days ago

    Clearwater, United States Trulieve Full time

    "Trulieve Grows One Patient at a Time"If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve If you have a desire to help others in need through your efforts, this may be the role for you At Trulieve, we strive to bring our patients the relief they need in a product they...

  • Health Insurance Call Center Representative

    4 weeks ago

    Clearwater, United States Integrity Marketing Group Full time

    **About Insurance Administrative Solutions** Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging...

  • Health Insurance Call Center Representative

    3 days ago

    Clearwater, United States Integrity Marketing Group Full time

    About Insurance Administrative Solutions Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging...

  • Full Time Sales Agent

    4 weeks ago

    Clearwater, United States Life Protect 247 Full time

    Job DescriptionJob DescriptionHere at Life Protect 24/7, we provide customers with peace of mind through our personal medical alert services. As a sales advisor you will receive calls from a variety of customers who are attempting to get connected with external businesses. This creates an opportunity to share our device with those who may need it and not...

  • Full Time Sales Agent

    2 weeks ago

    Clearwater, United States Life Protect 247 Full time

    Job DescriptionJob DescriptionHere at Life Protect 24/7, we provide customers with peace of mind through our personal medical alert services. As a sales advisor you will receive calls from a variety of customers who are attempting to get connected with external businesses. This creates an opportunity to share our device with those who may need it and not...

  • Call Center Coordinator

    4 weeks ago

    Clearwater, United States Prelude Fertility Full time

    The Call Center Coordinator is responsible for providing positive and proactive communications with existing and prospective patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on always providing the best possible patient experience. ESSENTIAL RESPONSIBILITIESDelivers superior patient service...

  • Call Center Coordinator

    4 weeks ago

    Clearwater, United States The Reproductive Medicine Group, LLC Full time

    Job DescriptionJob DescriptionThe Call Center Coordinator is responsible for providing positive and proactive communications with existing and prospective patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on always providing the best possible patient experience. ESSENTIAL...

  • Director, Operational Initiatives Call Center

    6 hours ago

    Clearwater, United States Anderson Roberts Full time

    If you have strong call center management experience and looking to take your career to the next level then this role is for you! A $3B Healthcare company based in Clearwater, Florida is looking for a talented Director of Operational Initiatives (Call Center) who has experience managing large call centers and who is very strategical and methodical. The...

  • Director, Operational Initiatives Call Center

    16 hours ago

    Clearwater, United States Anderson Roberts Full time

    If you have strong call center management experience and looking to take your career to the next level then this role is for you! A $3B Healthcare company based in Clearwater, Florida is looking for a talented Director of Operational Initiatives (Call Center) who has experience managing large call centers and who is very strategical and methodical. The...