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Director, Operational Initiatives Call Center

3 months ago

Clearwater, United States Anderson Roberts Full time

If you have strong call center management experience and looking to take your career to the next level then this role is for you A $3B Healthcare company based in Clearwater, Florida is looking for a talented Director of Operational Initiatives (Call Center) who has experience managing large call centers and who is very strategical and methodical.


The Director, Operational Initiatives is a result driven position and must possesses a tenacious desire to deliver results to budget and meet operational savings initiatives. Responsible for optimizing field location footprint (call center) & profitability; driving, managing & maintaining overall asset & inventory management for the company as well as CAPEX spend. Develops/leads projects & improve processes by identifying and implementing new applications, system enhancements / hard stops/changes, workflow modifications, etc.

Qualifications:

B.A. or B.S. Degree required

Seven or more years of overall general business experience with experience in management capacity.

Previous experience in DME industry preferred

Call Center experience a must have

Must be able to accommodate a minimum of 50% travel

Role is based out of Clearwater. No relocation package.


Primary Functions:

  • Perform ROI and Cost/Benefit analysis of new opportunities and present findings.
  • Reduce/optimize field locations, operational expenses, OT, deliveries, & execute other projects to improve field profitability.
  • Implement Asset & inventory management system.
  • Monitors and manages CAPEX spend to meet budget targets.
  • Develop and follow through on special projects designed to achieve cost savings per budget/plan
  • Participate in the implementation of resulting programs or procedural changes.
  • Identify issues as they arise; facilitate resolution of issues; escalate to relevance as needed.
  • Monitor projects against implementation schedules.
  • Other duties and responsibilities as assigned.