Help Desk Technician I

3 weeks ago

O'Fallon, United States Solerity, Inc. Full time

Job Type

Full-time

Description

Job Details

Job Type: Full-time

Description

Unleash your potential and seize a remarkable opportunity with Solerity - a visionary leader in providing unparalleled information technology, engineering, cloud services, program management, and consulting services to the US Federal Government and Intel Community. With a relentless focus on innovation and cost-effectiveness, Solerity empowers clients to reach new heights and achieve their most ambitious goals at mission speed. Be a part of our legacy as we continue to raise the bar and set the standard for exceptional services and solutions.

The Functional Analyst plays a crucial role in our software development teams, providing a range of support services, including change management, requirements gathering, training material development, software testing support, access requests, and Tier 1 and 2 helpdesk support, including data updates. Additionally, as part of our team of 18-20 team members, we will provide cross-training in all areas of the team to improve job performance, knowledge transfer, staffing flexibility, and improved organizational resilience. .

Requirements

YOUR RESPONSIBLITIES:

• Evaluating software requirements for feasibility, potential conflicts, and ensuring that all requirements are aligned with the overall software development strategy.

• Generate user stories and tasks in JIRA based on gathered requirements.

• Develop and execute test plans to ensure that software systems meet the requirements and provide feedback to software development.

• Understanding and document the business processes that the software systems will support.

• Create and update application training materials as needed

• Use SQL scripts to modify and update data

• Process system access requests in ETA/TEAMS

• Provide Tier 1 & 2 helpdesk support

• Provide system training support when needed (may require travel)

Requirements

• Must be a US Citizen

• Must have a secret clearance

• Associates Degree (or equivalent years of experience)

• 4 years' experience in the field of a related area

• 1 year SQL experience

• Strong attention to detail

• Great customer service skills

• Organized and a Self-Starter

• Proficient in Microsoft Office suite

• Excellent communication, collaboration, and customer service skills

• Must be able to work well within a team environment.

BENEFITS YOU'LL ENJOY:

1. Medical, dental and vision coverage

2. Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care

3. 401(k) and company-funded life insurance

4. Generous Paid Time Off (PTO)

5. Tuition and training assistance

6. Financial rewards for employee referrals

7. Pet insurance

DIVERSITY, EQUITY, & INCLUSION:

Solerity is committed to building an inclusive environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our clients and improves the collective impact we can make in our communities.

EQUAL EMPLOYMENT OPPORTUNITIES:

Minorities and Veterans Encouraged to Apply

Solerity is committed to the diversity we bring to the marketplace by being an EEOC/AA employer who is committed to hiring a diverse team of professionals to provide world class services and products aimed at exceeding our customer's expectations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability. Solerity is a VEVRAA Federal Contractor.

COVID-19 WORKPLACE SAFETY POLICY:

Solerity recognizes the ongoing commitment to protecting our workforce. We are following the specific guidance on vaccinations based on our contract requirements. Please speak to your recruiter about the vaccination requirements for the position you are seeking. If you require an accommodation, please contact the Solerity Human Resources department.

APPLY TODAY

Job ID #207

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