Front Desk

Patient Care & Front Desk Associate – O'Fallon, IL

La Cross Dental, a growing dental practice administration and laboratory with more than twelve practice locations across the metro St. Louis area, is looking for an upbeat and personable Front Desk Associate for one of our offices in O'Fallon, Illinois. The La Cross organization is committed to improvement: improving the lives of our patients with the best patient care, improving our communities through promoting healthy living, and improving the lives of our team members with a collaborative, positive, and inclusive culture, training and growth opportunities, and an emphasis on the importance of the work-life balance. At La Cross Dental, we believe that a smile tells a thousand words, and we provide patients high-quality care in a full range of services, meeting all the needs of families under one roof

As a Front Desk Associate, you are the face of the office – you are the first face seen by incoming patients and the last face they see when leaving. An enthusiastic and helpful attitude is essential, whether you’re answering patient questions or talking with them on the phone. Front desk and/or customer service experience is preferred, but at La Cross, we look for the right attitude, a desire to learn and grow, and a team-oriented, motivated mentality first. We want the right person and provide the training and resources to excel in the position and thrive in our organization.

As a Front Desk Associate, you have experience with and are responsible for:

• Working as the first face and point of contact for patients in the office and on the phone
• Providing excellent customer service (patient experience)
• Excellent time management and organizational skills, and can easily adapt to changing priorities and handle a fast-paced environment
• Greeting patients, communicating payments and follow-up instructions or appointments needed
• Scheduling, rescheduling, cancelling appointments
• Preparing daily schedules and patient charts for staff
• Verifying insurance and communicating with insurance companies
• Performing general office duties like filing, faxing, receiving packages and documents
• Showing genuine care and compassion to all patients, and collaborating or handling additional office tasks to assist team members and help ensure a smooth running office

Bonus points for:

• Dental or medical office experience
• Knowledge of Dentrix, Eaglesoft or CareStack
• Experience with the Microsoft Office suite
• Knowledge of dental terminology

La Cross employees are committed to the organization’s core values:

Integrity – Do the right thing, even when it is hard.

Honesty – Keep your promises. Commitment is an action.

Engagement – Be present for one another and our patients.

Respect – Treat people how THEY want to be treated.

Fun – Enjoy your experience

La Cross Dental offers employees competitive compensation and benefits packages with PTO, paid holidays, employer-paid life insurance, 401K with employer matching, and shortened workweeks, career development and advancement opportunities, employee and family events and a collaborative, team-oriented culture.