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Epicor Operations Consultant

3 months ago

Richardson, United States ComTec Solutions Full time

Job Type

Full-time

Description

At ComTec we conduct our day-to-day business around 4 Simple Core Values:

  • Dedicated to our Employees
  • Passionate about the Customer
  • Do the Right Thing
  • Fire in the Belly
If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...

JOB SUMMARY:

As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.

REPORTS TO: Manager, Enterprise Systems Group

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

• Be the trusted advisor to clients on system configuration and implementation, using Epicor's signature methodology for problem identification, implementation, documentation, testing and training

• Communicate with customer to determine needs, and contribute solution design as well as overall business strategy

• Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state

• Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner

• Assist with generating quote specifications and proposal generation

• Ability to adhere to project timelines and meet Service Level Agreement goals

• Provide support for clients in a help desk capacity and assist in troubleshooting application questions

• Provide on-site training and consulting for clients if necessary

ADDITIONAL RESPONSIBILITIES:

• Maintain daily timesheet and expense report entries and submit them accurately and timely

• Other duties as required

Requirements

TECHNICAL SKILLS:

• High level (Intermediate) of proficiency in MS Office and SharePoint

• Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains etc

SOFT SKILLS & ABILITIES:

• Strong written and verbal communication skills

• Pleasant and professional demeanor in all client and internal communications

• Ability to multi task

• Intellectually resourceful with sound judgment and effective decision-making abilities

• Independent worker and able to work effectively on daily tasks without direct supervision

• Strong organization skills and ability to operate efficiently throughout daily tasks

• In general owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate

• Demonstrates empathy with users and professionalism at all times

• Work well with clients at all levels

• Operates with client satisfaction in mind

• Energy, enthusiasm and results-oriented

• Strong troubleshooting and analytical skills

EDUCATION, EXPERIENCE, & KNOWLEDGE:

• Bachelor level degree

• Minimum 5 years' experience in a manufacturing environment with solid exposure to an ERP software.

• Understanding of Manufacturing Operations

• Proven success in ERP software project implementation and deployment across multi-business verticals

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Use of computer and office equipment

• Ability to remain calm in stressful situations

• Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

• Ability to schedule for evening or weekend work occasionally

• Valid driver's license in your state of residence and reliable personal vehicle

Benefits:
  • Competitive salary
  • Relaxed Company Culture
  • Value Recognition and Rewards
  • 9 paid holidays
  • Generous Vacation Allowance
  • Health/Dental/Vision Insurance
  • Life Insurance and LT/ST Disability
  • Birthday Paid time off
  • Company 401K
  • Company laptop & Cell Phone
  • Team Outings & Events
  • Weekly Company Meals
  • Flexible Work/Life Balance Valued