Epicor Operations Specialist
2 weeks ago
We are seeking a highly skilled Epicor Operations Consultant to join our Enterprise Systems Group. As a key member of our team, you will be responsible for delivering multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget, and to the agreed scope, as well as providing ongoing client support.
Key Responsibilities- Be the trusted advisor to clients on system configuration and implementation, using Epicor's signature methodology for problem identification, implementation, documentation, testing, and training.
- Communicate with customers to determine needs and contribute solution design as well as overall business strategy.
- Interpret requirements data and identify any gaps between the current state of purchased modules and desired functionality in the future state.
- Manage project issues and coordinate activities and schedules with both clients and internal team members to resolve in an effective and timely manner.
- Assist with generating quote specifications and proposal generation.
- Ability to adhere to project timelines and meet Service Level Agreement goals.
- Provide support for clients in a help desk capacity and assist in troubleshooting application questions.
- Provide on-site training and consulting for clients if necessary.
- High level (Intermediate) of proficiency in MS Office and SharePoint.
- Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, etc.
- Strong written and verbal communication skills.
- Pleasant and professional demeanor in all client and internal communications.
- Ability to multitask.
- Intellectually resourceful with sound judgment and effective decision-making abilities.
- Independent worker and able to work effectively on daily tasks without direct supervision.
- Strong organization skills and ability to operate efficiently throughout daily tasks.
- In general, owns issues through resolution, although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate.
- Demonstrates empathy with users and professionalism at all times.
- Work well with clients at all levels.
- Operates with client satisfaction in mind.
- Energy, enthusiasm, and results-oriented.
- Strong troubleshooting and analytical skills.
- Use of computer and office equipment.
- Ability to remain calm in stressful situations.
- Performs all administrative functions expected at this level.
- Ability to schedule for evening or weekend work occasionally.
- Valid driver's license in your state of residence and reliable personal vehicle.
- Competitive salary.
- Relaxed Company Culture.
- Value Recognition and Rewards.
- 9 paid holidays.
- Generous Vacation Allowance.
- Health/Dental/Vision Insurance.
- Life Insurance and LT/ST Disability.
- Birthday Paid time off.
- Company 401K.
- Company laptop & Cell Phone.
- Team Outings & Events.
- Weekly Company Meals.
- Flexible Work/Life Balance Valued.
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