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Customer Experience Specialist

2 months ago

Conshohocken, United States Spring EQ Full time
Overview

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, we;
  • Strive to make every customer interaction a great one
  • Recognize behind every loan is a person or family trusting us to handle a significant financial transaction
  • Work hard and have fun to get the job done
  • Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ
  • Promote our team members so they can share their knowledge with others
  • Innovate, innovate, innovate
  • Create and embrace the latest technology
  • Simplify constantly, challenging every process we use to better accomplish our goals
  • Build upon a strong company culture and foster an environment of togetherness, support, and accountability
Spring EQ is seeking an experienced Customer Experience professional to join our rapidly growing team

Responsibilities

The Customer Experience Specialist is responsible for providing exceptional customer service to all our customers across all channels. This includes answer customer inquiries, resolving customer issues, and providing feedback to product teams. The ideal candidate will have strong customer service skills, be able to work independently, and as part of a team, and be passionate about providing a great customer experience.
  • Answer customer inquiries via phone, email and chat
  • Resolve customer issues in a timely and efficient manner
  • Provide feedback to the team on customer feedback
  • Work with other departments to improve the customer experience
  • Stay up to date on industry trends and best practices
Qualifications
  • Bachelors degree in business, or related field
  • 2+ years of experience in customer service
  • Strong customer service skills, including active listening, problem solving and conflict resolution
  • Excellent communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • Passion for providing a great customer experience
Benefits
  • 401k Company Match
  • Commuter Benefits
  • Company Holidays
  • Credit Union Membership
  • Dental Insurance
  • Dependent Care Plan
  • Disability Insurance
  • Employee Assistance Program
  • Life Insurance
  • Medical Insurance
  • Paid Time Off Plan
  • Vision Insurance


Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.