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Hotel Front Desk Agent

4 months ago

Blue Bell, United States Hansen Properties , Inc. Defunct Full time

Job Type

Part-time

Description

Normandy Farm is seeking qualified individuals who are interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will be strongly considered.

Front Desk Agents make the first impression on our guests by extending a warm welcome and a friendly smile, and additionally provide information about the hotel and local area. Front Desk Agents are responsible for guest check-ins and check-outs. They work closely with all hotel departments, particularly our Sales team, Restaurant and Wedding planners. You must be available to work any day of the week including holidays.

Part-time employees are expected to work the AM & PM shift and a minimum of 2-4 days (Shifts would be anywhere from 6-8 hours).

(7:00 AM - 3:30 PM) and (3:00PM - 11:30PM)

This role will undergo a pre-employment background and drug screen.

Front Desk Agent Functions:

  • Assists guests with front office related inquiries in an efficient, courteous, and professional manner.
  • Registers guests and complies with special requests whenever possible.
  • Keeps the front desk organized and clean.
  • Ensure the proper use of radio etiquette within the department.
  • Ensure correct and accurate cash handling.
  • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
  • Maintain and monitor 'Lost and Found' procedures and policies according to Hansen Hospitality standards.
  • Accurately and efficiently inputs information into computer systems.
  • Completes the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc.
  • Utilizing downtime during slower periods of the shift by ensuring there are enough sundry items, copies of checklists, information, sheets, etc. at the front desk.
  • Monitoring the lobby and making sure it is up to Hansen Hospitality standards.
  • Fulfills guests' requests (i.e. places phone calls, holds letters or packages, etc.)
  • Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
  • Operates telephones; answers the telephone; transfers calls to proper extensions; take messages for staff.
  • Attends and participates in all training sessions and team meetings.
  • Develops and maintains positive working relationships with others while listening and responding in an appropriate manner.
  • Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct.
  • Notifies and reports any problems or concerns to management.
  • Reports to Front Desk Manager
Requirements
  • Must be at least 18 years old.
  • High School Diploma or Equivalent
  • Hospitality Management Student or graduate (Preferred)
  • Possess a basic knowledge of excellent service standards as well as etiquette.
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Available to work weekends, evening shifts and major holidays (Christmas, Easter, Mother's Day, Thanksgiving, along with other special events)
  • Thoroughly understands and follows proper credit, cash-checking and cash handling policies and procedures
  • Understands and monitors room status information
  • Knows room locations, types of rooms available and room rates
  • Mandatory compliance with all safety regulations, procedures, policies, and rules
  • Regular and predictable attendance.
  • Always arrives punctually in full uniform with a neat & professional appearance
  • Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.
  • Able to lift up to 25 pounds without assistance and in excess of 50 pounds with assistance.
  • Must be able to multitask several different actions at once.
  • Experience with a full-service hotel/guest relations preferred.
  • Experience cashiering is preferred.
  • Authorized to work in the United States
  • Must have reliable transportation to and from work.
  • Fluency in a foreign language is a plus.


Salary Description

$16.00 - $17.00 per hour