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Applications Analyst II
3 weeks ago
JOB SUMMARY:
The Systems Analyst understands cross-department workflows and partners with customers to optimize system configurations. They play a key role in configuring, testing, and implementing software upgrades, ensuring customer satisfaction, and collaborating with the Manager and Technical Lead on new projects.
EDUCATION/EXPERIENCE:
- Associate's degree or equivalent education/experience
- Three years of relevant configuration/programming experience
- Healthcare-related experience preferred
- Epic certification or applicable system training/proficiency within 6 months of hire
- Coordinates limited scope projects and interacts with customers to analyze and evaluate requests.
- Analyzes workflow and business operations, translating decisions into system configurations.
- Collects, interprets, and documents specifications for new or revised functionality.
- Performs intermediate programming/scripting for assigned projects.
- Prioritizes and implements system changes, coordinating updates with users and testing thoroughly.
- Utilizes reporting tools or SQL for data reporting.
- Performs data extractions and migrations between systems.
- Implements and tests fixes in the TEST/DEV environments, ensuring configurations work correctly.
- Serves as a bridge between end users and vendor support staff, responding to technical questions.
- Troubleshoots user problems or questions.
- Communicates with vendor implementation teams, tailoring systems to organizational needs.
- Submits project status updates, completing tasks on schedule and providing regular updates.
- Adheres to change, problem, and incident processes, coordinating change management activities.
- Applies project management principles to execute project plans and maintain accurate time tracking.
- Assists trainers when needed.
SKILLS & QUALIFICATIONS:
- Professional communication with customers and staff
- Strong knowledge of MS platforms, including Windows Server and MS Office
- Excellent customer service, oral, written, and interpersonal communication skills
- Ability to maintain high-quality work in a fast-paced environment
- Ability to follow management direction
- Applies technical updates, upgrades, and migrations
- Accurate and logical problem-solving and troubleshooting skills
- Strong initiative and ability to work independently
- Strong knowledge of security concepts and user permissions management
- Fast-paced
- Subject to varying and unpredictable situations
- Subject to interruptions
- Occasionally long or irregular hours
- Occasional travel required
PHYSICAL REQUIREMENTS:
Activity 0% - 35% 35% - 65% 65% - 100% Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing X Lifting, carrying, pushing, or pulling: 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum X
About Us
Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.
About the Team
Mission, Vision and Culture Commitments
Mission
To improve health, elevate hope and advance healing - for all.
Vision
To be the first and best choice for care.
Culture Commitments
We create a space where all Belong
We Work as One to make great things happen
We earn Trust in all we do
We Innovate to better the now and create the future
We drive for Excellence - always
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