Applications Analyst, Sr.

2 weeks ago

WinstonSalem, United States Wake Forest University School of Medicine Full time
Job Description

Job Summary: Responsible for optimizing system workflows, deploying new processes, and ensuring customer satisfaction in a healthcare setting. Collaborates with the Manager and Technical Lead on project coordination and interfaces with various IT teams.

Education: Requires a Bachelor's degree or equivalent, along with five years of relevant experience. Epic certification or relevant system training is necessary.

Responsible for assembling requirements, monitoring design and performing testing, deployment via change control procedures and ongoing optimization of application processes, ensuring customer satisfaction in an academic healthcare setting. Collaborates with the Manager and development team on project coordination and interfaces with enterprise level IT teams. Experience with Oracle SQL, SQL Developer/TOAD, Data Modeling a must. Experience with Oracle ApEx (Application Express) a plus.

Key Responsibilities:
  1. Evaluate and enhance end-user workflows to improve operational efficiency.
  2. Identify and recommend the implementation of new functionalities supporting the organization's mission.
  3. Translate business functionality into system configuration and workflow validations.
  4. Develop build plans, track progress, and provide project updates to stakeholders.
  5. Lead decision-making in large groups.
  6. Complete complex build/configurations, measure results, and deploy new workflows.
  7. Mentor team members and share knowledge.
  8. Participate in cross-functional projects and provide design information across applications.
  9. Coordinate cross-application testing to mitigate implications.
  10. Achieve in-depth knowledge of software to bridge end-users and vendor support.
  11. Adhere to departmental change, problem, and incident processes; provide on-call support.
  12. Assist trainers and submit project status updates/reports.
  13. Record time spent on projects for documentation.
  14. Serve as administrative backup during the Manager's absence.

Skills/Qualifications:
  • Excellent communication skills with a focus on customer service.
  • Knowledge of healthcare processes, billing requirements, and MS platforms.
  • Ability to work in a fast-paced environment with high quality.
  • Demonstrated problem-solving and analytical skills.
  • Strong initiative and ability to work independently.
  • Strong knowledge of security concepts and user permissions.
Work Environment:
  • Fast-paced with varying and unpredictable situations.
  • Subject to interruptions and occasional long/irregular hours.
  • Occasional travel may be required.
Physical Requirements:
  • Involves standing, walking, sitting, bending, reaching, finger/hand dexterity, talking, hearing, and seeing.
  • Lifting, carrying, pushing, and pulling activities with specified weight limits.


About Us

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

About the Team

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing - for all.

Vision

To be the first and best choice for care.

Culture Commitments

We create a space where all Belong

We Work as One to make great things happen

We earn Trust in all we do

We Innovate to better the now and create the future

We drive for Excellence - always

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