Call Center Representative

2 weeks ago


Orlando, United States Forrest Solutions Full time
Job DescriptionJob Description

Pay: $16/hr

Location: Fully remote- CAN NOT reside in NY, CA or DC

Length: 5/20-6/12

Schedule: 10am-7pm EST / 9am-6pm CST/ 8am-5pm MST/ 7am-4pm PST

Training: 9am log on day 1 5/20-5/22

Need to provide own equipment- laptop only- can be sent headsets if needed. -

Windows 10 or 11 with 8GB RAM. No MAC/Linux/Chromebook etc.

Key Responsibilities:

  • Make outbound calls, emails, and live chats from customers in a professional and timely manner.
  • Provide accurate and detailed information about products, services, and company policies.
  • Address customer inquiries, concerns, and complaints, ensuring complete resolution and customer satisfaction.
  • Maintain and update customer records in the company database.
  • Collaborate with team members to ensure a seamless customer experience.
  • Participate in regular training sessions to stay up-to-date with product knowledge and company policies.
  • Escalate complex issues to the appropriate department or supervisor.
  • Meet or exceed key performance indicators (KPIs) for call quality, efficiency, and customer satisfaction.
  • Adhere to company policies, procedures, and confidentiality requirements.

Requirements:

  • High school diploma or equivalent.
  • Proven experience in customer service, call center, or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask
Company DescriptionForrest Solutions has been a privately owned company for 47 years. We are a people power solutions company focusing on onsite outsourcing and temporary and project staffing nationwide. Our prestigious client list consists of Fortune 500 corporations and top 100 AM Law firms.Company DescriptionForrest Solutions has been a privately owned company for 47 years. We are a people power solutions company focusing on onsite outsourcing and temporary and project staffing nationwide. Our prestigious client list consists of Fortune 500 corporations and top 100 AM Law firms.

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