Pharmacy Manager

4 weeks ago

Harrisonburg, United States Healthy Community Health Center Full time
Position Start Date: October 14, 2024

About HCHC

HCHC is a non-profit 501(c)3 federally qualified health center, a true universal access medical facility. HCHC brings together an exceptional team of health care providers, a responsive and helpful administrative staff and a supportive Board of Directors to fulfill our mission of providing comprehensive primary care health services to anyone in the community regardless of their financial situation.

Position Summary

As the pharmacy manager at HCHC, you are a member of the healthcare team and are integral in providing high quality, accessible and affordable healthcare to the patients of HCHC and our community. The pharmacy manager is responsible for providing day to day leadership and direction to support the pharmacy team's ability to best serve the patients and HCHC's mission to provide affordable access to quality healthcare. The pharmacy manager will serve as the operations manager, Pharmacist-in-charge of record, and as a member of the pharmacist team.

Responsibilities
  • Promote timely, quality care & exceptional customer service
  • Collaborate with pharmacy team to develop and maintain efficient workflows
  • Identify training gaps and implement mitigation strategies to improve pharmacy operations
  • Supervise pharmacy personnel
  • Prepare schedules, coordinate staff assignments, and approve PTO requests in accordance with forecasted business demand.
  • Monitor the progress of assignments and performance of all assigned personnel, coaching and disciplining staff as necessary
  • Perform audits to ensure medications are billed and paid for accurately.
  • Collaborate with internal and external stakeholders to improve health outcomes, safety, and service levels
  • Address pharmacy related incident reports, complete analysis, provide staff training & re-education, and collaborate with leadership team to implement operational changes promoting safety
  • Implement & operationalize new programs
  • Identify and address patient and provider concerns in a proactive and timely manner, and complete appropriate follow-up as necessary
  • Educate pharmacy staff, HCHC staff, and patients regarding the programs & services offered at HCHC
  • Promote awareness and growth of on-site pharmacy services
  • Develop and retain a high functioning team of pharmacy professionals
  • Conduct recruitment, interviewing, and hiring of pharmacy staff
  • Perform staff orientation, training, and competency assessment
  • Complete performance evaluations of direct reports
  • Coordinate and lead team and staff meetings
  • Identify and deal with personnel issues in a proactive and timely manner, with appropriate follow-up as necessary
  • Provide frequent and transparent communication to employees through verbal and written communications
  • Operate in compliance with all governing bodies and insurance contracts (FQHC, State Board of Pharmacy, OPA 340B, DEA, OSHA, FDA, etc.)
  • Ensure that the pharmacy follows the policies and procedures of HCHC and all government regulations
  • Ensure all employees of the Pharmacy Department maintain up-to-date licensure and education as required by State and Federal Law and report any deficiencies to the Pharmacy Director
  • Ensure pharmacy is compliant with guidelines and best practices for Federally Qualified Health Care centers & 340B program, as established by HCHC leadership
  • Ensure compliance with insurance programs and services
  • Serve as program coordinator for 340B services, achieving certification within 6 months of start date
  • Ensure completion of monthly audits to validate compliance with 340B program requirements
  • Financial Stewardship
  • Demonstrates efficient and careful use of materials and human resources to carry out the mission of HCHC, in a resourceful and creative manner.
  • Monitor financial performance of the department in collaboration with the accounting team
  • Inventory management to include monitoring supplies to ensure sufficient quantities while minimizing risk of expired medications. Ensuring supply counts are accurately updated to reflect addition or elimination of products.
  • Perform the duties of a Clinical Staff Pharmacist as required.
  • Perform other duties as assigned.
Requirements

Required Skills and Abilities
  • Job Knowledge - Competent in required job skills and knowledge; pursues training and development opportunities; adapts to new technologies; keeps technical skills up to date.
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; changes approach or method to best fit the situation.
  • Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains effective relations; works cooperatively in group situations; works actively to resolve conflicts.
  • Leadership -Provides vision, inspires, and motivates others to perform well; effectively influences actions. Defines responsibilities and expectations; sets goals and objectives; ensures progress toward goals; fosters team cooperation; supports group problem solving; includes staff in planning and process improvement; monitors transition and evaluates results.
  • Excellent written and communication skills.
  • Proficient user of Microsoft Word and Excel
  • Ability to prioritize tasks effectively and adjust work efforts accordingly
  • Comfortable and effective in a fast-paced, accountability-focused and mission-driven organization
  • Commitment to the mission of Healthy Community Health Centers
  • Adaptable to meet patient/community needs
  • Provide culturally and linguistically appropriate care

Education and/or Experience

Bachelor of Pharmacy or Doctor of Pharmacy degree from an accredited college of pharmacy.

Experience as a staff pharmacist, minimum of 1 year required.

Valid pharmacist license in Virginia

Operations management experience, 1 or more years preferred

Certificates, Licenses, Registrations

Valid Virginia State Pharmacist License (upon start date)

BLS certified (can be obtained during first 90 days)

Certified to administer vaccines

Current driver's license and auto insurance

340B Program Certification within 6 months of hire

• The ability to speak, read and write in English is necessary.

Physical Requirements

• Light work, lifting to 25 pounds.

• Regular travel throughout the office and effectively interacts with staff.

• Communication is required for expressing or exchanging ideas

• Visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

• Sitting for long periods of time.

Work Location

You may be required to travel to any of our sites as part of your responsibilities at any time.

I have read and understand the job description above and its role, responsibilities, and requirements.

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