Amazon Account Specialist

4 weeks ago

Westbury, United States R.U.B.I.E.S. Inc Full time

About our Family of Companies/Brands

Rubies is a member company of Ad Populum, LLC. Ad Populum's growing portfolio of brands currently includes the National Entertainment Collectibles Association (NECA), Wizkids, Kidrobot, Rubies Costumes, Graceland, Enesco, Exkaliber and more. Ad Populum serves to align corporate strategy across all subsidiary operating companies, grow each through shared economies of scale, and find and foster new opportunities for all the entities across different market segments. Across their roster of brands, Ad Populum is #1 in manufacturing pop culture goods and experiences, targeting everyone from Boomers to Gen Z.

Rubies II LLC is the world's largest designer, manufacturer and distributor of Halloween costumes and accessories. We offer a vast selection of products that extends well beyond Halloween, helping people around the world celebrate holidays and special occasions from Easter to Mardi Gras, St. Patrick's Day to Christmas, New Year's Eve to bachelorette parties and everything in between. With costumes and accessories from the hottest licensed properties and our stellar in-house design team, we offer something for everyone in the family... even your pets With our finger on the pulse of pop culture, our license portfolio includes collections from movies and TV Shows like Beetlejuice, Batman, Wizard of Oz, Game of Thrones, Five Nights at Freddy's, Jurassic World, Baby Shark and Star Trek, and iconic characters like Superman, Wednesday Addams, Chucky, Wonder Woman, Garfield, Sonic the Hedgehog, Teenage Mutant Ninja Turtles, and many more.

Job Overview

As an Amazon Account Specialist, you'll work with our Amazon North American accounts, including regular operations, Amazon KPI's, compliance, and advertising. This position manages online B2B platforms, successfully utilizes Excel for data analysis, and is adept at navigating online shopping platforms. The ideal candidate will demonstrate exceptional multitasking abilities and provide comprehensive account management across various facets.

Job Responsibilities

  • Process Amazon EDI purchase orders accurately and timely, liaising with warehouses and Amazon to ensure proper shipment.
  • Maintain and organize data and files for easy retrieval and reference. Verify data accuracy through review and validation processes.
  • Coordinate information interdepartmentally, providing accurate updates and prompt follow-up as needed.
  • Manage data entry and processing tasks between information systems and Excel spreadsheets, utilizing advanced functionalities like Pivot Tables for reporting.
  • Generate and analyze reports, leveraging Excel's capabilities to create dynamic visual representations of data. Understand Amazon's KPI's and effectively communicate outcomes.
  • Plan and oversee advertising campaigns for Amazon with our PPC agency, including Sponsored Products, and Sponsored Brands. Monitor campaign ACoS and spend metrics.
  • Oversee operational chargebacks from Amazon, including analyzing chargeback reasons, disputing invalid charges, and implementing corrective actions to prevent future occurrences.
  • Track and work on compliance management with internal Teams. Ensure compliance with Amazon's policies and regulations.
  • Perform additional functions as assigned, adapting quickly to Amazon's evolving needs and priorities.

Job Competencies

  • Minimum 2+ years Account Specialist or similar role experience.
  • Bachelor's Degree preferred.
  • Familiarity with Sage X3, Amazon Vendor Central, and basic understanding of Macros is a plus.
  • Proficient in Microsoft Office Suite, especially in Excel (including Pivot Tables, VLOOKUP, shortcuts, and formulas) and Outlook.
  • Detail-oriented, highly organized, and punctual.
  • Efficient communication with exceptional follow-up and follow-through.
  • Excellent analytical skills for data-driven decision-making.
  • Ability to work independently and collaboratively with strong interpersonal skills.
  • Interest in pop culture (movies, TV, toys, etc.).
  • Must be able to commute to our Westbury office.

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