Partner Solutions Consultant

Job Type

Part-time

Description

ABOUT TWIN CITIES RSE:

Twin Cities RSE (TCR) is a nonprofit 501(c)3 whose mission is to transform the lives of those impacted by racial or socio-economic barriers through Personal Empowerment, career training, and meaningful employment. Our vision is a community where all individuals, especially people of color, have attained financial independence through employment success.

Our 8-week career training programs provide participants with the skills needed to be successful on any job. Our training focuses on individual development, Personal Empowerment, Career Training, and the 21st Century Skills that today's employers are looking for. Graduates of this program typically double or triple their annual income. Our career coaches help participants develop a career plan while providing them with the resources and placement connections needed to achieve their goals.

Employers hire TCR graduates because they value that TCR graduates apply their Personal Empowerment skills leading to accountability, responsibility, conflict resolution, positive interaction, attendance and long-term change. They also know TCR graduates receive continued coaching services through the end of the first year of employment and that over 70% of TCR graduates stay at their job 1+ years, well above the general average.

Our Personal Empowerment Training curriculum that provides transformative Emotional Intelligence Training has been designed by The Empowerment Institute at Twin Cities RSE. Not only do our TCR program participants benefit from this training, The Empowerment Institute partners with businesses, schools, universities, and nonprofits to help them create their own empowered cultures within these organizations.

JOB PURPOSE:

The Partner Solutions Consultant is responsible for securing an annual revenue goal by developing and delivering new leads as well as responding to assigned new and existing client leads and working directly with the Empowerment Institute and clients to design and customize Personal Empowerment trainings to meet their goals. In this customer-facing position, the Partner Solutions Consultant plays a key role in the sales process, partnering and collaborating with other members within the organization to facilitate and improve client solutions.

JOB DETAILS:

Department: Empowerment Institute

Reports To: Director of Empowerment Institute

Location: Minneapolis

In-office or Hybrid: Hybrid

Full or Part-time: Part Time (20 hours per week)

FLSA Status: Nonexempt

PRIMARY DUTIES AND RESPONSIBILITIES:

• Responding to assigned leads and developing new leads for partnership with the Empowerment Institute, of various sizes and complexity.
• Meets with clients, primarily by phone and/or online, to gather organizational needs relating to Personal Empowerment and Emotional Intelligence offerings and propose solutions.
• Work with the Empowerment Institute to create and edit documents for client presentations, including proposals, conceptual agreements and presentations.
• Seeks input and review from leadership, Business Operations, and the Empowerment Institute team members to ensure viability of proposed designs and pricing.
• Interfaces and collaborates with the Empowerment Institute, Business Operations, and other internal stakeholders to ensure new client expectations are met.
• Provides market analysis and voice of the customer insight to help drive sales results.
• Provide project management for new products under development by gathering and tracking requirements, needs and convening reviews and discussions.
• Provides support to other members of Empowerment Institute team to attain overall sales targets.
• Tracks and monitors assigned leads to ensure closure and goal attainment.
• Assists in the implementation of defined sales strategy and goals.
• Performs other duties and miscellaneous tasks as required.

Responsibilities:

• 50% - Researches and identifies prospective and current client needs and requirements
• 20% - Prepares documents to capture program design, pricing and implementation plans
• 20% - Consults with team members regarding E.I. offering customization, and delivery schedule
• 10% - Creates, edits, and maintains customer facing presentations

SUPERVISORY RESPONSIBILITIES:

• None. This position will not supervise any team members.

Requirements

Minimum Education and Experience

• Bachelor's degree in marketing, sales, or related field, or equivalent experience.
• 3+ years' experience working in a customer facing sales, client management or operations role.
• Experience in partnering with HR departments, non-profit leadership teams and budget owners who pursue leadership and professional development team experiences or related work preferrable.

Knowledge, Skills and Abilities

• Customer relationship management (CRM) experience, preferably in a business to business setting.
• Knowledge of or willingness to learn principles of Emotional Intelligence.
• Exceptional verbal and written communication skills, with the ability to effectively communicate with staff, participants, stakeholders, and business partners.
• Ability to work independently and as a team player, maintaining professional and collaborative relationships.
• Ability and willingness to actively participate in organization trainings, including Emotional Intelligence curricula.
• Ability to work cross-culturally and enter diverse discussions with potentially high-level external audiences.
• Commitment to engaging in diversity, equity and inclusion efforts across the organization.
• Strong organizational and analytical skills, with attention to detail and ability to multi-task effectively.
• Ability to think creatively and pragmatically to develop viable solutions for unique client requirements.
• Ability to manage through technology systems and common processes to address the demands of the team.
• Demonstrated ability to effectively present key concepts and recommendations to customers in formal and informal settings.
• Strong critical thinking and problem-solving skills and the ability to achieve results individually and working with others within the organization's policies, practices, and procedures.
• Excellent computer skills, including ability to use Salesforce, Microsoft Office 365, Zoom, and other technology and social media platforms to efficiently and effectively accomplish work.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

Must be able to perform the primary duties and responsibilities of the position with or without reasonable accommodation.

Physical Demands

• Ability to use a PC/laptop, requiring repetitive motion of fingers, hands and wrists.
• Required to occasionally move about in an office environment to access file cabinets, printers, etc., and remain in a stationary position for extended periods of time.
• Ability to lift light materials and equipment in the typical office environment (up to 15 pounds).
• Ability to be on video calls, with camera on, for all meetings.

Work Environment

• Typical office environment
• Work schedule: Occasional evenings and/or weekends may be required (workweek will be adjusted accordingly).
• Travel requirements: Position will be expected to travel throughout the Twin Cities metro area to attend meetings and other events.
• Location/structure of work: Position is hybrid; employee will be expected to work in the TCR office weekly.

COMPENSATION AND BENEFITS:

• Compensation: $28.85 to $34.52 per hour, depending on qualifications.
• Paid-Time Off. Floating Holiday. 10 paid company holidays.
• First Stop Health telemedicine.
• Employee Assistance Program.

HOW TO APPLY:

• Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
• To request an accommodation during the application process, please e-mail hr@twincitiesrise.org.

The above statements are intended to describe the general nature and level of work performed by the employee in this position. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Twin Cities RSE is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, color, creed, religion, national origin, sex (including pregnancy or pregnancy-related conditions), gender identity, sexual orientation, disability, age, marital status, veteran status, familial status, genetic information, or any other protected status. We encourage candidates with diverse backgrounds such as these to apply for this position.

Salary Description

$28.85 to $34.52 per hour

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