Clinical Scheduler

6 days ago

Providence, United States HopeHealth Full time
About this Clinical Scheduler Position

The Clinical Scheduler provides support to patients and families through effective scheduling of designated resources. The Clinical Scheduler works closely with the Administrator on Call (AOC) and team managers to meet patient care needs according to agency protocols and in scheduling staff to insure appropriate staffing 24/7. The Clinical Scheduler is a liaison between the patient, care giving staff and other internal and external departments.

This is a full-time, 40-hours per week, position with a work schedule of 7:30 am - 3:30 pm. and will have a rotating weekend and holiday commitment. This position is eligible for benefits and will be based out of our Attleboro, MA office.

What will a Clinical Scheduler do?

This position is a terrific opportunity for an individual who enjoys multi-tasking in a fast-paced environment and playing a key role in providing outstanding service to our patients and clinicians.
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  • Performs staff scheduling of all clinical field staff based on organizational activity and referral level
  • Relays concerns to supervisor as contribution to systems improvement.
  • Participates in quality improvement projects as directed.
  • Communicates effectively with agency personnel, patients and families, and all other customers in a timely manner.
  • Identifies and participates in quality activities which support the organization's mission, philosophy, customer service and process improvement goals.
  • Attends pertinent staff and team meetings and identifies ways to support patient and families 24 hours/day, 7days/week through safe, precise and appropriate scheduling of staff.
  • Identifies Performance Improvement opportunities and participates in improvement activities.
  • Communicates areas of scheduling concern to appropriate manager in a timely manner. Follows all appropriate protocol and guidelines for safe efficient use of resources.
  • When work in primary classification is not available, may perform other duties according to skill and availability.
  • Consistently apply the HopeHealth values in all aspects of work, complying with established HopeHealth mission, policies, procedures and objectives in quality assurance, safety, environment, infection control and HIPAA compliance.
  • Other duties as assigned
What are the qualifications for a Clinical Scheduler?
  • A minimum of a high school diploma plus additional specialized training required.
  • Previous experience (minimum 2 years) in an Administrative Assistant position utilizing a high level of both verbal and written communication skills is required.
  • Must have proven organizational skills where attention to detail is critical.
  • Knowledge/experience with home hospice service preferred.
What are the job benefits?

For your health and peace of mind:
  • Medical, dental and vision insurance
  • Retirement plan with employer contribution
  • Pre-tax flexible spending account for healthcare and dependent care
  • Disability coverage
  • Discounts on voluntary insurance programs
  • Life and long-term-disability insurance
  • Mileage reimbursement
For your wellbeing:
  • Paid time off (PTO) and paid holidays
  • A caring culture that supports your wellbeing
For your career:
  • A robust orientation programs
  • Educational assistance
  • Reimbursement for certifications
  • HopeHealth Clinical Education Lab (continuing education)
Discover a career that transforms lives - including yours.

At HopeHealth, working in hospice and providing patient care is more than a career choice. It's a calling.

You can see it in our incredible team, who are as compassionate as they are talented.

You can see it in the trust that our patients and families place in us every day.

And you can see it in our values - as a health care organization, and as an employer. At HopeHealth, we care deeply about every life we touch, including yours.

We're committed to giving employees the support they need to not only excel at their jobs, but to love what they do.

Join us, and you'll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day.

HopeHealth is a not-for-profit market leader serving communities in Massachusetts and Rhode Island.

About Our Team

At HopeHealth, we share a heartfelt commitment to helping patients live safely and independently at home. Join our team, and you'll find:
  • No two days are the same. You'll feel professionally rewarded in an exciting and dynamic work environment and be part of delivering innovative and cutting-edge specialty services.
  • Your expertise and unique perspective will be valued. In our inclusive work culture, our employees are free to work autonomously while feeling authentic support from their team. You'll experience the mutual respect, collaboration and trust of a healthcare team that's committed to going above and beyond for every patient - and for every member of the team.
  • Generous benefits. Benefits include competitive compensation package, health care coverage, education reimbursement, and an employer-match retirement plan.


HopeHealth is an Equal Opportunity Employer

Our Commitment to Diversity, Equity, and Inclusion:

HopeHealth is committed to advancing diversity, equity, and inclusion in the workspace. We believe that attracting, developing, and empowering exceptional people will allow us to continue to deliver the best care for our patients and families.

All qualified individuals - inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age, and ability - are warmly welcome at HopeHealth.

7:00am-3:30pm
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