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Desktop Support Technician

1 month ago

Indianapolis, United States Phaxis Full time

***This role is onsite in Indianapolis, Indiana***

Responsibilities

  • Lead a team of Desktop Support Technicians in a fast-paced environment
  • Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members
  • Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
  • Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
  • Provide technical support for desktops, laptops, and mobile devise in a Windows environment

Qualifications

  • 5+ years of experience in desktop support or related field and 2+ years of experience in a team lead role
  • Experience with network and infrastructure support
  • Strong knowledge of Windows operating systems and applications
  • Strong problem solving and analytical skills, including experience with troubleshooting and root cause analysis
  • Excellent customer service and communication skills