Community Outreach Liaison

2 days ago

Tampa, United States Miami Beach Medical Group Full time

A Community Outreach Liaison nurtures, builds, and cultivates direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.

We are proud to offer:

  • Base Salary + Commission
  • Medical, Vision, and Dental Insurance
  • Life Insurance
  • 401K with company match
  • Paid Time off
  • Paid Holidays
What you will do:
  • Greet new patients in a friendly manner and welcome them to the center (e.g., provide tours, introduce to providers and other staff, assist with paperwork)
  • Role model service excellence through distinctive courtesy, compassion, and responsiveness to new patients and other relevant stakeholders
  • Follow up with new members after their first visit to ensure all needs were met or exceeded
  • Ensures insurance agents and/or brokers are invited to community events to ensure patient can be assign to one of the Clinical Care centers.
  • Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.
  • Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.
  • Develops all distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.
  • Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors. Develops and executes specific broker and partner strategies and plans.
  • Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues.
  • Partner with other patient concierge professionals across centers to ensure best growth and experience practices are shared across centers
  • Manage new member inquiries across channels, including telephone, mobile, and web
  • Abide by company policies and procedures and ensure compliance with HIPAA guidelines
  • Ensures the enrollment of all leads assigned. (whether they are original owners or not)
  • Performed other duties as assigned.
What you will need:
  • Bachelor's degree in Marketing, Business Administration or a related field OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis
  • A minimum of four (4) years of successful sales experience
  • It is preferred that experience include three (3) years business-to-business
  • Experience working with seniors a plus, as is a general understanding of Medicare Advantage
  • Relevant sales experience with establishing and maintaining relationship with business/vendor partners
  • Experience in tele sales to input sales data into a computer while on the telephone with a customer
  • 2+ years of business-to-consumer (B2C) marketing, outside sales or community outreach experience
  • Experience presenting to all audiences including public and senior management
  • Proficient in MS Office (Outlook, Word, Excel, PowerPoint, Teams)
  • Ability to work core business hours, Monday - Friday, 40 hours, overtime, weeknights and weekends, when required
  • Insured, dependable vehicle with current driver's license
  • Ability to travel locally up to 75% of the time within assigned sales territory

Clinical Care provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability status, genetics, citizenship status, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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