IT Technical Support

3 weeks ago

Norfolk, United States Athena Technology Group Inc Full time
Company Description

Athena Technology Group, Inc. is a Service Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solutions to the warfighter. With a proven track record of technical support to our customers, we are looking for innovative industry professionals to join our team.

Job Description

Highlights of Responsibilities:

  • Ability to work independently and interface professionally with others in an office environment, including other government agencies, contractors, and military personnel, including senior DoD and Flag Officers.
  • Facilitate briefs for MOC Directors to other government agencies, Stake holders and senior DoD and Flag Officers.
  • Proficient in Microsoft Office software (Word, Excel, PowerPoint, Teams & SharePoint).
  • Ability to interact professionally and confidently in supporting all Government personnel to identify issues, root cause and migration, and provide guidance with NMCI help services.
  • All experience requirements listed for the VTC Technician above.
  • Advanced knowledge of computer systems and related cybersecurity software and hardware components including Windows operating systems and a variety of major PC applications (including Microsoft Office) and the Internet required.
  • Experience with Apple operating systems, multimedia systems, and Windows Active Directory networks
  • Knowledge of basic networking principles for installations and troubleshooting. Public Key Infrastructure, and use of Tokens on DoN networks.
  • Ability to coordinate with subordinate command POCs to collect, review and validate changes in IT service requirements and provide assistance and guidance to command Information Systems Security Managers (ISSM) to maintain compliance with required cyber security and information assurance programs.
  • Knowledge of IT security principles, methods, and security products to protect and maintain the availability, integrity, confidentially, accountability of systems.
  • Excellent time management skills, attention to detail, customer service, oral communication, and problem solving.
  • Must be able to walk the long distances of the CNAL spaces within and between buildings.
Qualifications
  • 3+ years supporting IT systems in an enterprise level network (5+ years preferred), preferably in a Navy/DoD environment
  • 2+ years of management experience preferred.
  • 2+ years supporting VTC systems in an enterprise level network, preferably in a Navy/DoD environment.
  • An Associate degree (Bachelor's is preferred) or 2 additional years of experience
  • Must have CompTIA Security+ or any other 8570 IAT-II approved certification.
  • Microsoft 365 Certified: Modern Desktop Administrator Associate certification (within 6 months)
  • Secret Security Clearance


Additional Information

Athena Technology Group, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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