Deskside Support Technician

2 months ago


Miami, United States Golden Star Technology Full time

Job Title: Desk Side Support

Location: Miami, FL

Schedule: Full Time

Travel: No

Description & Requirement:

  • Provide Deskside Support including general computer hardware and software troubleshooting
  • Request, enable and setup accounts and access for new users
  • Install standard image for new and re-image systems
  • Configure (hardware, software) client computers prior to installation
  • Maintain and troubleshooting local Zebra and HP printers and handheld scanners
  • Receive and organize asset inventory
  • Deliver/Install Assets
  • Terminate, dispose of, relocate assets as needed
  • Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
  • Provide technical assistance during install/conversion as requested for in-house and remote users.
  • Manage IT Ticket Queue of requests to meet the SLA requirement
  • Coordinate with next Level support for any open issues
  • Tier 1 support for Network/LAN/Telephony
  • 2+ years desk side support experience preferred
  • Good communication and interpersonal skills to work with customers
  • A+ Certification preferred
  • US Citizen or Permanent Resident required
  • On-site support, not remote


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