Deskside Support Technician
2 months ago
Job Title: Desk Side Support
Location: Miami, FL
Schedule: Full Time
Travel: No
Description & Requirement:
- Provide Deskside Support including general computer hardware and software troubleshooting
- Request, enable and setup accounts and access for new users
- Install standard image for new and re-image systems
- Configure (hardware, software) client computers prior to installation
- Maintain and troubleshooting local Zebra and HP printers and handheld scanners
- Receive and organize asset inventory
- Deliver/Install Assets
- Terminate, dispose of, relocate assets as needed
- Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
- Provide technical assistance during install/conversion as requested for in-house and remote users.
- Manage IT Ticket Queue of requests to meet the SLA requirement
- Coordinate with next Level support for any open issues
- Tier 1 support for Network/LAN/Telephony
- 2+ years desk side support experience preferred
- Good communication and interpersonal skills to work with customers
- A+ Certification preferred
- US Citizen or Permanent Resident required
- On-site support, not remote
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