Learning Operations Specialist, Medical Excellence Learning and Development

1 month ago

Foster City, United States Tekwissen Full time
Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our Biotech clients who researches develop and commercializes drugs. The company focuses primarily on antiviral drugs used in the treatment of HIV, hepatitis B, hepatitis C, and influenza, including Harvoni and Sovaldi.

Position: Learning Operations Specialist, Medical Excellence Learning and Development

Location: Foster City, CA, 94404

Duration: 12 Months

Job Type: Contract

Work Type: Remote

Job Description
  • The Learning Operations Specialist, as a member of the Learning and Development function within the Global Medical Excellence team, will be responsible for managing day-to-day global learning operations and optimizing processes to ensure successful learning outcomes.
  • This role requires a candidate who has expertise managing Learning Management Systems, working with learning analytics, and managing projects across a range of learning operations deliverables to achieve tangible results.
Key responsibilities
  • Manage the LMS (ACTO) to create, edit, and maintain training items, classes, assessments and curriculums; create and distribute reports; troubleshoot and resolve issues; track course revisions and history; maintain data integrity rules and processes; build online certifications and evaluations; manage LMS integrations; review and monitor system performance and ensure content delivery, user access, and tracking/reporting functionalities are optimized; train end users and communicate new features/product updates
  • Manage accounts and processes for using digital learning and engagement technologies such as Brainshark, Panopto, and Slido
  • Create playbooks, templates, trackers, and surveys to drive consistent and efficient global learning operations processes, including onboarding, training deployment, attendance records, knowledge assessment, and learning measurement
  • Develop and maintain metrics and dashboards using varied data sources
  • Maintain and update internal training information sites and file repositories, including SharePoint, MS Teams, and the global training calendar
  • Collaborate with stakeholders within Medical Excellence as well as with colleagues in the broader Medical Affairs organization and partner organizations such as Corporate Learning & Development, Commercial Learning & Development, and Clinical Operations Learning & Development
Knowledge & Experience
  • 3+ years with hands on LMS systems configuration and system administrationexperience that demonstrates a solid understanding of how to configure and manage a learning management system. Preferred experience with ACTO LMS.
  • Experience with loading, organizing, and deploying content, importing tools, SCORM standards, VLS integrations, API integrations, editing & managing notifications, and updating security roles and system configuration
  • Strong, professional written and verbal communication skills
  • Ability to work independently with minimal oversight as well as actively contribute to project teams is required
  • Highly organized and willing to help out on a diverse set of projects and tasks
  • Proficiency in Microsoft Office applications including Excel, Word and PowerPoint.
  • Experience using VLOOKUP and Pivot Tables to manipulate and analyze data sets
  • Strong technical, analytical and problem-solving skills. Must be able to think critically and be comfortable making assumptions when data or information is incomplete or conflicting.
  • Excellent project management skills, highly focused on implementation and achievement of tangible results.
  • Comfortable working with people at all levels of the organization, internal stakeholders and vendors
Required Years of Experience:
  • 5+
Top 3 Required Skill Sets:
  • LMS Management; Learning Process Management; Project Management
Top 3 Nice to Have Skill Sets:
  • Learning strategy; Instructional design; Change management
Unique Selling Point of this role:
  • Opportunity to create an exceptional learning experience that enables scientific personnel to positively impact patient lives
Required Degree or Certification:
  • None - experience is most important
Any Disqualifiers:
  • Lack of flexibility with regard to deadlines
TekWissen® Group is an equal opportunity employer supporting workforce diversity.

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