IT Support Technician

1 week ago

San Francisco, United States Santa Monica Seafood Full time

Position: IT Support Technician

Pay $20.00 - $30.00 per hour (DOE) plus many benefits

Outstanding opportunity to join our small but talented IT team providing end user computer support and business systems support for a family-owned, mid-size (and rapidly growing) seafood distribution and retail company.

General duties include a wide variety of installation, administration, and support tasks including:

• End user IT Support

• Microsoft 365 troubleshooting

• Application Support

• Managing on-site systems and Escalating issues to Tier 2 Administrators

• Responding to and resolving end user IT support requests and assigned project tasks using ITIL process and ITSM system.

• Updating and or creating documentation

• Setting up Endpoint Devices with the necessary business applications and configurations

• Configuring and troubleshooting hardware and software

• Interacting with non-technical business users to solve their technical AND business challenges related to their computer systems.

• Windows 11, iOS and Intune Administration

• Warehouse Equipment management and troubleshooting. This includes Handheld computers, and Label Printers

• Other duties as assigned by Management

QUALIFICATIONS This is a challenging position that requires the ability to analyze, prioritize, and resolve IT issues. The ability to multitask is a must. You must be able to work on everything from simple end-user issues to complex issues affecting multiple systems.

Here's what you need to have in order to be considered:

REQUIRED (please do not apply for this position if you don't have all the qualifications listed below):

• Hands-on experience working with Microsoft 365 and Active Directory environments.

• Hands-on experience with enterprise cloud based RMM, MDM, and Intune tools

• Hands-on experience managing requests using cloud-based ticketing and ITSM systems.

• Hands-on experience working in a Windows based environment troubleshooting issues with end users (experience with "Home/Consumer" versions does NOT qualify)

• Office365 Application Suite Experience (OneDrive/PowerBI/Teams/SharePoint/MFA Setup)

• Hands on experience working with printers and copiers.

• Comfortable working in cold wet environment as some tasks may require you wear adequate PPE and troubleshoot issue on the production floor.

• Excellent customer service, organizational skills; oral and written communication skills. Let's be clear what this means - you need to be able to be comfortable speaking with end users via email, phone, chat, video or in person confidently. You also need to be able to speak accurately about technology issues. This is absolutely required.

• You need to know how to politely admit when you don't know something and tell someone that you need to ask the rest of your team for help. We're not looking for an IT "star" who thinks he/she can solve all the problems, but instead we want someone that can admit when they need assistance and leverage our stellar team and tools.

• Ability to work without any supervision. You will be given a lot of flexibility which can be both exciting and overwhelming. We're looking for someone who can exercise discretion, independent judgment, and prioritize work as needed.

• Attention to detail and ability to take notes when discussing issues or when training on new processes or technologies.

• Able to follow instructions (including in this job posting).

• Able to clearly document work performed and communicate clearly

• Experiencing managing conferencing applications

• Salary requirements that match those given in this job posting

NICE-TO-HAVE (we really hope to find someone that also has some of these qualifications, please highlight these skills in your resume or cover letter if applicable):

• Hands-on experience working with ERP in food service, distribution, or retail environments. Experience with Canopy (ERP software by Aspen Systems) is a big plus.

• Hands-on experience Industrial Smart Devices. Bizerba Experience is a Plus

• AWS, Cisco, CompTIA, Google, ITILv4, Microsoft, or other IT Certifications

• Bilingual (English/Spanish)

• Familiarity with Wireless RF Technologies and Warehouse Systems Hardware.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Company is an Equal Opportunity employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, this position regularly required you to stand, sit for long periods of time. Able to drive a motor vehicle. Ability to: regularly lift, carry, and/or move up to 25 pounds; frequently lift, carry and/or move up to 35 pounds; occasionally lift and/or move up to 45 pounds; Bending, stooping, reaching, twisting, grasping, pinching, smelling, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENTS: The work environment characteristics described are representative of those in these positions while performing the essential functions of this job. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment may be moderate to loud with surrounding areas that may be wet, cold, slippery, or humid.

ABOUT SANTA MONICA SEAFOOD COMPANY:

Santa Monica Seafood Company is a full-service fresh and frozen seafood processor and distributor in the South, Midwest and Western United States. We offer a competitive salary and comprehensive benefits including your choice of an HMO or PPO medical plan, DMO or DPPO dental plan, company-paid vision, basic life insurance, supplemental like and AD&D a 401(k) plan with a 4% match, vacation, sick day, company-paid holiday, 20% discount at our markets, oyster bars, cafe, and wholesale pricing on seafood items from our headquarters. Santa Monica Seafood is proud to be an Equal Opportunity Employer that values veterans. Our inclusionary culture emphasizes Speed, Trust, Empowerment, and Positivity. So STEP up to a better opportunity at Santa Monica Seafood

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