Customer Success Representative

2 weeks ago

Scottsdale, United States PeerLogic, Inc. Full time

Peerlogic is a leading conversational AI SaaS company in the dental market. Our platform provides complete visibility into front office operations by analyzing inbound and outbound calls using AI technology. Our user-friendly platform is patient-centric and offers 10x ROI through intelligent AI analytics. We empower practices to gain actionable insights that lead to increased patients, operational efficiency, and staff optimization.

Position Overview: As a Customer Success Representative, you will play a crucial role in ensuring our clients' success and satisfaction with our products and services. You will serve as the primary point of contact for our customers, building strong relationships and providing personalized support to meet their needs. You will collaborate closely with our sales, product development, and marketing teams to drive customer engagement, retention, and growth.

Responsibilities:

  • Build and maintain strong, long-lasting relationships with customers by understanding their business objectives and challenges.
  • Serve as the main point of contact for customer inquiries, requests, and escalations, providing timely and effective solutions.
  • Proactively engage with customers to drive adoption, usage, and satisfaction with our solutions.
  • Monitor customer accounts, analyze usage data, and identify opportunities for upselling, cross-selling, and expansion.
  • Collaborate with sales and marketing teams to develop strategies for customer engagement, retention, and growth.
  • Gather customer feedback and insights to inform product development and enhancement efforts.
  • Stay up-to-date on industry trends, competitor activities, and best practices in customer success.

Qualifications:

  • Bachelor's degree.
  • Proven experience in customer success, account management, or a similar customer-facing role within the tech industry.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to build rapport and establish trust with customers at all levels.
  • Excellent organizational skills with the ability to manage multiple priorities and deadlines.
  • Tech-savvy with a solid understanding of software applications and SaaS platforms.
  • Experience with CRM software (e.g., Salesforce) and customer success tools is a plus.
  • Results-driven mindset with a focus on customer satisfaction and business outcomes.

Benefits:

  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Opportunities for professional development and career advancement.
  • Collaborative and inclusive work environment with a diverse team of talented individuals.
  • Exciting opportunity to join a rapidly growing startup and make a meaningful impact in the tech industry.

Join Us: If you're passionate about delivering exceptional customer experiences and driving success in a fast-paced startup environment.

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