Customer Success Manager

4 weeks ago

Scottsdale, United States Arcoro Full time

Why Arcoro? Want to make an impact? We do too. Come join our team of bridge builders. With

full-time hybrid work (2 day minimum)

in Scottsdale, Arizona. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We re proud to offer an unmatched employee experience where you can embrace our innovative vision, depend on a team of great colleagues, and roll up your sleeves to make a difference. Our culture encourages challenging the status quo.

Start building your bridge to a better career with Arcoro. About the Job: We are looking for an experienced Customer Success Manager to join our rapidly growing team of CSMs and manage a book of Customer accounts. The Customer Success Manager serves to develop these relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners with counterpart(s) in Account Management by identifying organic opportunities for further expansion and adoption of Arcoro products and services. Finally, the Customer Success Manager serves as the Customer s advocate within Arcoro, working for timely resolutions and holding Arcoro accountable to ensure an exceptional overall experience. What you will be doing: Proactively maintaining high levels of engagement and satisfaction, with a focus on increasing adoption, ensuring retention, and minimizing churn risk Using a customer-centric approach to identify indicators of churn before it occurs Conducting cadenced check-in calls with value-based messaging, and Quarterly Business Reviews to provide an in-depth analysis of engagement and opportunities with Arcoro products and services Identify organic opportunities for adoption and expansion, and conduct warm lead passes to the Account Management team to close additional revenue opportunities Serving as the Customer s advocate within Arcoro by ensuring timely resolutions to issues or escalations; leveraging leadership when appropriate and quarterbacking issues through the organization as needed Maintaining a deep understanding of Customer needs, their business, our product fit, and industry-specific knowledge as it pertains to HR, benefits, compliance, etc. Maintaining a deep understanding of the Arcoro suite of products and services, including strengths, weaknesses, opportunities, and workarounds to ensure an optimal experience Understanding organizational structures within the respective book of business, including Decision Makers, Influencers, Champions, and Detractors who may play a role in the potential adoption, expansion, or retraction from Arcoro products Meeting goals for logo and revenue retention metrics, qualified or closed lead passes, and KPIs Must Haves: Bachelor s degree or equivalent relevant work experience required Minimum 2 years on a customer-facing operations service team within a SaaS or HCM software company required Professional verbal and written communication Ability to take initiative, multi-task and manage time effectively Ability to leverage internal partners to drive favorable outcomes for Customers Ability to identify opportunities for growth and adoption Ability to identify and mitigate indicators of churn risk Ability to foster collaborative partnerships across company organizations Perks and Benefits: Competitive salary 401(k) with Company match Medical/Dental/ Vision, STD/LTD, Life Insurance Unlimited PTO and Company-paid holidays Hybrid Work About the Company: Arcoro is a growing and exciting HR SaaS software company with an office in Scottsdale, Arizona and remote employees across the country. Arcoro provides SMB and midsize businesses with a complete all-in-one modular HR solution. As a leader in delivering easy-to-use HR software which helps companies maintain compliance, Arcoro s proven cloud-based solution enables organizations to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning, and improved employee productivity. Our HR solutions integrate with top ERP systems further positioning Arcoro as a leader in proven modular HR solutions. Arcoro specializes in high-risk, high compliance companies in the construction and field services industries. Arcoro is a leader in Human Capital Management. Join our company and help our customers eradicate the burden of managing an ever-growing workforce. Our tool will effectively end the dominance of manual applicant tracking, benefits enrollment, payroll, and paper time tracking. At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer s daily lives. Arcoro is a Fair and Equal Opportunity Employer

#J-18808-Ljbffr

  • Customer Success Manager

    4 days ago

    Scottsdale, United States Investorlift Full time

    Job DescriptionJob DescriptionSalary: At Investorlift, the success of our clients is paramount to the continued success of our data driven SaaS platform, and every interaction with our clients will lead to a greater depth of understanding of the tools available to them to leverage the power of our platform. As a Customer Success Manager, you will be the...

  • Customer Success Representative

    1 day ago

    Scottsdale, United States Peerlogic Full time

    Job DescriptionJob DescriptionPeerlogic is a leading conversational AI SaaS company in the dental market. Our platform provides complete visibility into front office operations by analyzing inbound and outbound calls using AI technology. Our user-friendly platform is patient-centric and offers 10x ROI through intelligent AI analytics. We empower practices to...

  • Customer Success Agent

    2 weeks ago

    Scottsdale, United States Kennard Associates Full time

    Job Title: Customer Success Agent - HVAC & Plumbing Location: Scottsdale, AZ Compensation: $24 - $28.75 / hourly Customer Success Agent Job Description: As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the success of our clients....

  • Customer Success Agent

    2 weeks ago

    Scottsdale, United States Kennard Associates Full time

    Job Title: Customer Success Agent - HVAC & PlumbingLocation: Scottsdale, AZCompensation: $24 - $28.75 / hourly Customer Success Agent Job Description:As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the success of our clients. Your...

  • Customer Success Agent

    3 days ago

    Scottsdale, United States Kennard Associates Full time

    Job Title: Customer Success Agent - HVAC & Plumbing Location: Scottsdale, AZ Compensation: $24 - $28.75 / hourly Customer Success Agent Job Description: As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the success of our clients. Your...

  • Customer Success Agent

    1 month ago

    Scottsdale, United States Kennard Associates Full time

    Job DescriptionJob DescriptionJob Title: Customer Success Agent - HVAC & PlumbingLocation: Scottsdale, AZCompensation: $24 - $28.75 / hourly Customer Success Agent Job Description:As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the...

  • Customer Success Specialist

    3 weeks ago

    Scottsdale, United States Executive Placements Full time

    Job DescriptionJob DescriptionAre you looking for an electric and exciting work environment?We are hiring high-energy individuals to join our team in the motivation and self-help industry. They offer tremendous personal growth, career development, and an exciting office environment. The position consists of helping clients with basic account management...

  • Analyst, Customer Success, IT Service Delivery

    4 weeks ago

    Scottsdale, United States EFL Full time

    Purpose of the Job/Duties & Responsibilities:Liaise between IT and customer (internal and external), ensuring effective communication to end users in both technical and commercial teams. Give system demonstrations to customer. Train internal and external customer on application and technical solutions. ·Conduct analysis that includes data gathering and...

  • Analyst, Customer Success, IT Service Delivery

    1 month ago

    Scottsdale, United States EFL Full time

    Purpose of the Job/Duties & Responsibilities:Liaise between IT and customer (internal and external), ensuring effective communication to end users in both technical and commercial teams. Give system demonstrations to customer. Train internal and external customer on application and technical solutions. ·Conduct analysis that includes data gathering and...

  • Customer Onboarding Manager

    2 weeks ago

    Scottsdale, United States Investorlift Full time

    Job DescriptionJob DescriptionSalary: The ideal candidate for the Client Onboarding Specialist role possesses a comprehensive skill set to ensure a smooth and efficient integration of clients onto our SaaS platform. This individual is technically proficient, demonstrating a deep understanding of the platform's features and the capability to troubleshoot...

  • Client Success Sales Representative

    3 weeks ago

    Scottsdale, United States Cardone Enterprises Inc Full time

    Job DescriptionJob DescriptionAbout the Company:Built by the #1 Business Expert in the world, Cardone Training Technologies has become one of the most trusted names in the sales industry. For over thirty years, Grant Cardone has helped companies expand sales, increase transaction profitability, and reduce turnover all by disrupting the status quo by...

  • Full Time Customer Experience Manager

    2 weeks ago

    Scottsdale, United States MIK Full time

    Store - PHX-SCOTTSDALE/ PROMENADE, AZ - Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Customer Experience, Manager, Store Manager, Experience, Retail, Customer

  • Superintendent, (Luxury Custom Homes and

    1 week ago

    Scottsdale, United States Camelot Homes Full time

    **Camelot Homes** is a small, family-owned, luxury residential builder located in Scottsdale, Arizona. For more than 50 years, the Camelot team has provided the kind of personal consideration, attention to detail, and expert craftsmanship that distinguishes homes built by Camelot from all others on the market. That commitment to quality carries through to...

  • Customer Support Representative

    4 weeks ago

    Scottsdale, United States Flexi-Van Leasing Inc Full time

    Customer Support Representative Position Summary The Customer Support Representative (CSR) is the primary point of contact for customer service inquiries as the account manager. The CSR's job is to assist the customer in a professional, cordial, and effective manner, to assess the situation quickly and work to resolve it fully. The CSR will capture all the...

  • Customer Support Representative

    2 weeks ago

    Scottsdale, United States Flexi-Van Leasing Inc Full time

    Customer Support Representative Position Summary The Customer Support Representative (CSR) is the primary point of contact for customer service inquiries as the account manager. The CSR's job is to assist the customer in a professional, cordial, and effective manner, to assess the situation quickly and work to resolve it fully. The CSR will capture all the...

  • Customer Support Representative

    4 days ago

    Scottsdale, United States Flexi-Van Leasing Inc Full time

    Customer Support Representative Position Summary The Customer Support Representative (CSR) is the primary point of contact for customer service inquiries as the account manager. The CSR's job is to assist the customer in a professional, cordial, and effective manner, to assess the situation quickly and work to resolve it fully. The CSR will capture all the...

  • Customer Advocate

    1 week ago

    Scottsdale, United States Serenity Healthcare, LLC Full time

    Customer Advocate Location: Deer Valley, AZ  Start your career at Serenity Healthcare! Are you passionate about helping customers achieve an exceptional experience? Serenity is seeking an individual that has previous entry-level sales experience and customer service. In this role, you will advocate for our clients and help take back their lives by...

  • Customer Advocate

    4 days ago

    Scottsdale, United States Serenity Healthcare, LLC Full time

    Customer Advocate Location: Deer Valley, AZ  Start your career at Serenity Healthcare! Are you passionate about helping customers achieve an exceptional experience? Serenity is seeking an individual that has previous entry-level sales experience and customer service. In this role, you will advocate for our clients and help take back their lives by...

  • Account Manager

    4 weeks ago

    Scottsdale, United States GPS Insight Full time

    **Who We Are **GPS Insight** offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management. We know that when you invest in...

  • Customer Service Manager

    2 weeks ago

    Scottsdale, United States SpeedPro Scottsdale Full time

    Job DescriptionJob DescriptionCompensation and Benefits:Competitive Annual SalaryAdditional training/development opportunitiesThe Inside Sales Associate is the linchpin between the studio and our corporate clients - we are looking for someone who can help strengthen current relationships and help build new ones, make decisions, and achieve results.Core...