Bilingual Site Manager
3 weeks ago
The focus of the role is to provide day to day outstanding cleaning and maintenance service to our customers.
Responsibilities
Job description
A&A is a leader in the commercial janitorial industry. With offices across the country, A&A services a diverse portfolio including commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First™.
A&A is looking for a Bilingual Site Manager for our Bronx location. The focus of the role is to provide day-to-day support to the operations team while they are out in the field. Salary position.
This role will encompass the following responsibilities:
Mid-shift hours from 2pm to 11pm
Salary $65,000K
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Support Operations team by taking preventive action to mitigate company damages
• Identify corrective action and programs to remedy constant trends, which result in organizational losses and problems.
• Conduct customer service surveys.
• Forward customer complaints to proper Directors and/or Operations Managers.
• Follow up on customer complaint's/request, status with clients, Directors, Managers, or Supervisors.
• Update and maintain MSDS (Material Safety Data Sheets).
• Maintain and follow up on all Radios, Equipment and transportation repairs.
• When needed will assist Operations Manager with e-mails, follow-ups, and letters.
• Assist with other duties and projects as assigned.Work Location: One location
Qualifications
- Experience Preferred:
• Two to three years' experience in customer service, medical facilities
• Computer literate: Microsoft word, excel, Windows
Physical Requirements:
• 75% Walking and 25% Sitting.
• Lifting up to 50 pounds
Required education:
• High school or equivalent
Required experience:
• Supervising: 2-3 years
Job Type: Full-time
Salary: $65,000.00 per year
Benefits:- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- Spanish (Required)
El objetivo del puesto es proporcionar un servicio de limpieza y mantenimiento excepcional día a día
a nuestros clientes.
Este rol abarcará las siguientes responsabilidades:Horario de mitad de turno de 2pm a 11pm.Salario $65,000K• Sirve como servicio de atención al cliente de primera línea para recibir, resolver y/o escalar consultas y problemas de los clientes.• Apoyar al equipo de Operaciones tomando medidas preventivas para mitigar los daños a la empresa.• Identificar acciones correctivas y programas para remediar tendencias constantes, que resultan en pérdidas y problemas organizacionales.• Realizar encuestas de servicio al cliente.• Remitir las quejas de los clientes a los Directores y/o Gerentes de Operaciones correspondientes.• Dar seguimiento a quejas/solicitudes de clientes, estatus con clientes, Directores, Gerentes o Supervisores.• Actualizar y mantener MSDS (Hojas de Datos de Seguridad de Materiales).• Mantener y dar seguimiento a todas las reparaciones de Radios, Equipos y transporte.• Cuando sea necesario, ayudará al Gerente de Operaciones con correos electrónicos, seguimientos y cartas.• Ayudar con otras tareas y proyectos asignados. Lugar de trabajo: O
Qualifications (Spanish)
- Experiencia Preferida
- Habilidad para comunicarse efectivamente
- 2-3-años de experiencia en el campo de la limpieza
- 75% trabajo físico
- Levantar hasta 50 libras
Securandaria o Equivalente
Responsibilities (Spanish)
- 0
A&A es líder en la industria de limpieza comercial. Con oficinas en todo el país, A&A presta servicios a una cartera diversa que incluye edificios de oficinas comerciales, escuelas, hospitales, instalaciones gubernamentales,
edificios industriales y muchos más. Fundada en 1973, A&A se ha comprometido a proporcionar entornos limpios y seguros para los ocupantes de los edificios, respaldando nuestro compromiso de poner siempre a las
personas primero™.
A&A está buscando un administrador de sitio bilingüe para nuestra ubicación en el Bronx. El objetivo del puesto es brindar apoyo diario al equipo de operaciones mientras están en el campo. Posición salarial.
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