Patient Access Lead

2 weeks ago


Tampa, United States USF Health Full time
Job Summary:

This position is responsible for leading Patient Access staff involved in the billing and follow-up of clinic patients. The role provides leadership to the patient access team, including completion of patient medical insurance eligibility, processing benefits, and referral authorizations for patients.

Required Skills:

2+ years experience in Patient Access/Accounts setting - Required.

Duties & Responsibilitie

• Coordinates the daily activities of designated area, including scheduling, staffing and coordinating workflow using independent judgment and following departmental procedures to ensure overall operations are maintained according to standard

• Participates in the performance improvement process by assisting management in the monitoring of staff performance

• Completes staff training, maintaining productivity standards and ensuring that established goals and objectives are met or exceeded on a consistent basi

• Develop and manage successful communications and relationships with providers, staff and administrative teams to create awareness of patient experience initiative

• Collaborate with leadership to meet customer/patient service outcomes for patient experience goal

• Maintains overall patient experience and safety, following all policies and protocols, to allow for optimal experience of care
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