Customer Service Rep

4 weeks ago


Springfield, United States MB Heating & Cooling, Plumbing & Electric Full time
MB Heating & Cooling is currently hiring for a full-time Customer Service Rep / Dispatcher to maintain our service technicians' daily schedules and dispatch them as service calls are completed in the Springfield, IL area. This scheduling position earns a competitive wage of up to $23 an hour depending on experience.

In addition to competitive pay and our team-oriented culture, we offer our Customer Service Reps / Dispatchers the following benefits:
  • Health
  • Vision
  • Dental
  • Life
  • 2 weeks of vacation
  • A workout facility
  • A spiff program
  • Paid training
Additionally, we offer this scheduling position a 401(k).

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy Just fill out our initial mobile-friendly online application. We hope to meet you soon

DAY-TO-DAY

This dispatching position works 40 hours a week, Monday through Friday, with some overtime hours as needed.

As a Customer Service Rep / Dispatcher, you are critical to the success of our business. In this scheduling position, you maintain our employees' daily schedules and dispatch the HVAC and plumbing technicians as service calls are completed. You also maintain the on-call schedule for our service technicians and update our customer database with current information. When parts come in, you schedule return trips with our customers to get them installed.

As you answer incoming calls, you prioritize the most urgent calls and then dispatch techs. Ensuring a quality customer experience, you relay detailed and accurate information to technicians as well as update customers throughout the day. Using your communication skills, you provide clear and concise information to department managers, employees, and customers. You find this job fun and challenging and enjoy helping our customers in any way you can

ABOUT MB HEATING & COOLING

People want to live in a home that fits their needs and they want to work with a trustworthy company to do this. That's where we come in Since 1986, we have been providing the highest value and most reliable home comfort services throughout the greater Central Illinois area. We do everything from HVAC maintenance to plumbing and electrical work. Whether customers need to upgrade their power systems or just swap out the old water heater, we can do it We can even incorporate green technology into their homes from smart thermostats to solar paneling. Our team is skilled, honest, and ready to take on anything. We are fully committed to customer satisfaction

Our team takes a lot of pride in their work They are our greatest asset, and we always support and stand by them because teamwork and communication are the sources of our strength. We are involved in the community and love to serve. Along with this amazing company culture, we offer a great work environment, excellent benefits, and opportunities for advancement Join us

OUR IDEAL SERVICE DISPATCHER / SCHEDULING COORDINATOR
  • Efficient--effectively manages time and tasks
  • Customer service--keeps the needs of customers as a top priority
  • Communication skills--communicates effectively through both verbal and written means
  • Team-player--is respectful of coworkers and values the teamwork mentality
  • Dependable--is trustworthy and reliable
If this sounds like you, keep reading

REQUIREMENTS
  • High school diploma or general education degree (GED)
  • 5+ years of related experience or training in customer service, dispatching or project management, or equivalent combination of education and experience
  • 2+ years of HVAC dispatcher experience
  • 3+ years of dispatching experience
  • Geographical knowledge of the service area or map reading skills
  • Intermediate computer skills

Knowledge about the HVAC industry and an advanced understanding of software technologies, such as iOS, Android, and Windows OS, is preferred but not required.

If you meet the above requirements, we need you. Apply today to join our dispatching team

Location: 62702
  • Customer Service Rep

    3 weeks ago


    Springfield, United States MB Heating & Cooling, Plumbing & Electric Full time

    MB Heating & Cooling is currently hiring for a full-time Customer Service Rep / Dispatcher to maintain our service technicians' daily schedules and dispatch them as service calls are completed in the Springfield, IL area. This scheduling position earns a competitive wage of up to $23 an hour depending on experience. In addition to competitive pay and our...

  • Customer Service

    2 months ago


    Springfield, United States Hertz Full time $17

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...


  • Springfield, United States Planet Fitness Full time

    Position: Member Services Rep - Full Time - Afternoon/ Evening We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to P Member Services, Member Service, Customer Service, Retail, Instructor, Cleaning


  • Springfield, United States EnerSys Full time

    The Customer Service Representative works to establish and maintain a working relationship with NSB and EnerSys clients, both domestic and international. As the initial impression to the clients, the Customer Service Rep strives to continuously provi Customer Service Specialist, Customer Service, Specialist, Supply Chain, Manufacturing, Retail, Skills


  • Springfield, United States EnerSys Full time

    EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power...


  • Springfield, United States Extended Stay Full time

    Extended Stay - 2021 West Kingsley Street [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Customer Service Rep

    1 month ago


    Springfield, United States Albertsons Companies Full time

    A Day in the Life: When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and even develop a long-lasting caree Customer Service, Service, Retail, Grocery, Customer


  • Springfield, United States FedEx Full time

    FedEx - JobID: PDX_FEC_8E6F6DC7-6679-40CB-9467-B9F77E5AF06A_238717 [Customer Service Representative] As a Service Center Support Rep at FedEx, you'll: Perform administrative/clerical functions by maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail; Provide accurate information and assistance to customers; Enter...


  • Springfield, Virginia, United States AltaGas Full time

    Job DescriptionAltaGas is seeking a highly skilled Customer Acquisition Specialist to join our team. In this role, you will be responsible for managing the intake process for new business opportunities, ensuring timely and accurate completion of tasks, and fostering relationships with sales operations and outside contractors.Key Responsibilities:Manage the...


  • West Springfield, United States Balise Auto Full time

    Job DetailsJob Location Lexus West Springfield - West Springfield, MA Position Type Full Time Description Balise Motor Sales is a third-generation family-owned company headquartered in West Springfield, Massachusetts. We're one of the largest auto dealers in New England, and among the top 75 dealer groups in the country. Since 1919, Balise has grown to more...


  • Springfield, United States CoxHealth Full time

    The Client Service Rep Sales provides support for the Account Management Team. Responsible for processing quotes, client requests, and application submissions for new businesses. Prepares marketing materials for renewal presentation and provides cont Client Service, Sales, Representative, Service, Producer, Retail, Healthcare


  • Springfield, United States CoxHealth Full time

    The Client Service Rep Medicare Advantage (CSR-MA Sales) will be responsible for contacting prospective members and providing details on Cox. Health Medicare Advantage plans with the goal of enrolling beneficiaries in the plan. Inbound calls and le Client Service, Representative, Insurance Sales, Producer, Retail, Healthcare

  • Customer Service

    7 months ago


    Springfield, United States Hy-Vee Supermarket Full time

    Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and Customer Service, Store Manager, Store Director, Retail, Grocery, Customer


  • Springfield, Illinois, United States State Farm Insurance Full time

    Customer Service Representative RoleAs a Customer Service Representative at State Farm Insurance, you will provide exceptional customer service by assisting clients with inquiries, complaints, and policy changes. You will also be responsible for providing accurate and timely information regarding insurance products and services, processing policy...


  • Springfield, United States QC Holdings Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team This position will work at our Store 4627 located at 1509 Memorial Blvd Springfield, TN 37172. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person We are looking for a team...


  • Springfield, Illinois, United States Hertz Full time

    Customer Service RepresentativeThe Customer Service Representative is responsible for providing exceptional customer service to ensure customer satisfaction and retention. This role involves creating a culture of empowerment for employees to deliver outstanding customer service, resolving customer issues promptly, and maintaining a high level of hospitality...


  • Springfield, Massachusetts, United States MGM Resorts International Full time

    Customer Service AmbassadorAt MGM Resorts International, we're seeking a Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer service to our guests. You will handle all incoming and outgoing calls in a courteous, efficient, and enthusiastic manner, providing dispatch...


  • Springfield, United States Kroger Full time

    About the RoleThis role is responsible for delivering excellent customer service, processing sales, and maintaining a clean and organized checkstand area. The successful candidate will be able to work independently and as part of a team to achieve sales targets and provide a positive shopping experience for our customers.Key ResponsibilitiesCustomer Service:...


  • Springfield, Illinois, United States Hertz Full time

    Customer Experience SpecialistThe Customer Experience Specialist plays a vital role in delivering exceptional customer service that exceeds customer expectations and drives retention. This role is responsible for creating a culture of empowerment among employees to provide outstanding customer service, ensuring first contact resolution, and enhancing the...


  • Springfield, Kentucky, United States Family Dollar Full time

    Customer Service Representative at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include:Greeting customers and assisting them with the selection of merchandiseCompleting cash register transactions and...