Sales Operation Manager

2 weeks ago

Irvine, United States CTR America Full time

Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

CTR America, a subsidiary of Korean OEM & aftermarket manufacturer CTR Co. Ltd, supplies aftermarket products of OEM equivalent quality to our customers worldwide. Besides OEM business, CTR provides its products to the global Aftermarket industry with owned brands. CTR has 14 factories in 4 countries and over 1 billion sales annually. We are looking for a diligent sales operation manager with a great work ethic. If you are willing to learn and be trained, we'd love to have you on our team. In this role, you will optimize the operational systems and processes of the company, maximizing efficiency and profitability while remaining compliant with all legal and regulatory requirements. The ideal candidate has an analytical mind, a deep understanding of business and financial principles, and a proven sales operation manager track record.

Major Responsibilities:

Communicating with customers to understand their needs and requirements and identify sales opportunities

Answering customers’ questions, resolving their concerns, and providing additional information via calls and emails

Liaise between the customer and internal teams

Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs

Reviewing and updating supply chain practices in line with company policies, standards, laws, and regulations

Negotiating terms and prices with suppliers and freight companies, monitoring and assessing their performance, and maintaining cost-effective practices

Implementing logistic strategies, tracking goods from the origination point to the warehouse

Analyzing the supply chain data and solving any issues or putting alternative plans in place

Identifying and minimizing risk by predicting the demand for products and adopting new technology with no interruption to the process

Managing inventory, packing, and distributing

Qualifications

Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level

Delivering client-focused solutions based on customer needs

Ability to manage multiple projects at a time while paying strict attention to detail

Excellent listening, negotiation, and presentation skills

Excellent verbal and written communication skills

Bachelor's Degree in appropriate field of study or equivalent work experience

Deep digital understanding

Self-motivated and able to thrive in a results-driven environment

Natural relationship builder with integrity, reliability, and maturity

Ability to prioritize among competing tasks

Critical thinking and problem-solving skills

Understanding of website development, marketing, measurement and analytics, content management, digital marketing, and internet technology

Excellent time and project management skills, and a commitment to improving inefficient processes

Keen attention to detail and adherence to deadlines

Skill at Microsoft Office Suite, Google Apps

Related Experience:

1 to 3 years of experience which is related to wholesale experience.

Retail experience is a plus.

Agency and/or vendor experience is preferred

ERP system experience (SAP or Dynamics 365) is preferred

Bilingual in Korean and English is a plus

Physical Requirements:

Normal office duties

Occasional fieldwork

Must be able to travel; extensive overnight travel required.

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