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Client Services Representative

2 months ago

Kansas City, United States Booking with Brooke Full time

We are seeking a dedicated and enthusiastic Virtual Client Services Representative to join our dynamic team. This allows you to work from the comfort of your home while providing exceptional service to our clients. The role involves managing travel arrangements, addressing client inquiries, and ensuring a seamless travel experience.

Key Responsibilities:

  • Serve as the primary point of contact for clients, managing their travel needs and addressing any concerns or questions.
  • Coordinate travel arrangements, including flights, accommodations, transportation, and activities.
  • Provide detailed and accurate information about travel destinations, itineraries, and services.
  • Handle client inquiries and issues promptly and professionally, ensuring high levels of customer satisfaction.
  • Maintain up-to-date knowledge of travel industry trends, destinations, and regulations.
  • Collaborate with internal teams to ensure client requests are fulfilled efficiently and accurately.
  • Assist clients with travel documentation, including visas and passports, when necessary.
  • Monitor client feedback and make recommendations for service improvements.

Requirements:

  • Proven experience in customer service, preferably in the travel industry.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in using travel booking systems and software.
  • Ability to work independently and manage time effectively in a virtual work environment.
  • Strong problem-solving skills and attention to detail.
  • A passion for travel and a commitment to providing exceptional client service.

Benefits:

  • Flexible virtual work arrangement.
  • Performance-based commission with the potential to earn up to $65,000.
  • Opportunities for professional growth and development within the company.
  • Access to travel discounts and perks.

Application Process: Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and explaining why they are a good fit for this role. Applications should be sent to [email address] with the subject line "Virtual Client Services Representative Application."

Join our team and help us create unforgettable travel experiences for our clients. It’s a chance to turn your passion for travel into a rewarding career.