Technical Account Manager

4 weeks ago

San Ramon, United States Reputation.com Full time

Why Work at Reputation?

  • Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

  • We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.

  • Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

  • Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

  • The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

  • Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

  • Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

  • Our Mission: We exist to forge relationships between companies and communities.

Job Summary:

As a Resident Technical Account Manager, you will be responsible for working with and guiding one of our top clients, to successful adoption and maximization of theReputationplatform investment. You will partner with the client's digital and IT teams to ensure successful execution of complex technical integrations and lead critical projects. You will be the main point of contact for all technical issues and you will drive the technical projects to successful conclusions. You will represent the client's needs and requirements to product management, engineering, and sales to ensure institutional intimacy with the client. You will work the client's third parties, and our Technical Solutions staff to complete bi directional data integrations across multiple applications.

The successful candidate for this job will have a strong technical aptitude along with an ability to visualize and communicate complex technical architectures cleanly. You must have a proven track record of creating and maintaining strong trust relationships with enterprise level customers. You will be dealing with technical users managing complex issues, alongside non-technical business owners executing on strategy.

Responsibilities:

  • Work directly with the client to scope, manage and implement integration projects.

  • Share best-practices and other tools and resources to help the client fully realize the investment inReputation platform.

  • Help further the value proposition of theReputationplatform by discovering and implementing new integrations.

  • Proactively manage issues reported through the Technical Solutions support channel.

  • Stay actively engaged with the client's internal teams to ensure achievement of desired outcomes.

  • Partner with Customer Success Managers to provide Quarterly Business Reviews with data and analysis.

  • Represent the clients' needs internally with our product management and engineering teams.

  • Additional duties as assigned.

Qualifications

  • Ability to work on-site with the client in Detroit, MI.

  • Experience with public cloud services such as AWS or Microsoft Azure.

  • Ability to write scripts, noSQL queries, API calls etc.

  • Hands-on experience working with a variety of enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments.

  • Five years or more experience working as a professional services consultant, customer success engineer, technical account manager, Solutions Architect or sales engineer.

  • Excellent project management skills with an understanding of Lean Six Sigma.

  • Excellent customer relationship management skills.

  • Excellent communication and interpersonal skills.

  • The ability to thrive in a fast-paced, high growth and rapidly changing environment.

  • A demonstrated passion for making customers successful.

When you join Reputation, you can expect:

  • Flexible working arrangements.

  • Career growth with paid training tuition opportunities.

  • Active Employee Resource Groups (ERGs) to engage with.

  • An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.

Our employees highlight our:

  • Ample Opportunities- "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."

  • Positive Culture- "Great opportunity and exceptional culture." "You will never have a better culture anywhere else. Period."

  • Training and Tools- "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."

  • Balance- "Great work life balance and awesome team environment"

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

  • Diversity: Embracing a culture that values uniqueness.

  • Inclusion: Inviting diverse groups to take part in company life.

  • Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

  • Flexible PTO

  • Paid company holidays

  • 4 company provided, "Recharge Days", which are wellness days off for the entire company

  • Several active Employee Resource Groups (ERG's) to help foster inclusion and community

  • Employee Assistance Program

  • Access to a wide variety of unique perks and apps:Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi

  • Fetch Pet Insurance

  • 401K

  • Health, dental and vision insurance

  • Paid maternity leave

  • Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

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