Technical Account Manager

2 weeks ago


San Francisco, United States MixRank Full time

[Full Time] Technical Account Manager at MixRank (United States) Technical Account Manager MixRank, United States Date Posted: 04 Jul, 2023 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Vacancies: 1 available Why work at MixRank? MixRank is a data intelligence platform that's backed by YCombinator, 500 Startups, Mark Cuban, and other Silicon Valley investors. Founded in 2011, we started off crawling websites and apps trying to decode tech stacks and what tools/products companies use. Fast-forward to today, we're now among the top data providers in the world. Our ultra-high frequency datasets make their way into Fortune 500 companies, leading sales intelligence platforms & recruitment solutions, venture capital, private equity and public market firms. We've been a 100% globally distributed company since 2018, spanning 14+ countries. We've been growing consistently 50% year over year the last 5 years. Our focus is on making sure we're doing what's best by our customers, investors, and employees, while building a long-lasting business that teammates that join us would consider investing their life's work into. We offer competitive salaries and remote work benefits, prefer asynchronous communication, and offer a healthy work culture. About the role The Technical Account Manager will be our link between MixRank and our enterprise customers. They will serve as a day-to-day contact for our largest customers. They'll be responsible for all incoming customer requests as well as proactive communication for new product launches, upgrades, bugs-fixes and more. The TAM/CSM will also work directly with Account Executives on up-sell and cross-sell opportunities, as well as handle ongoing renewals for our enterprise clients. This is a 100% remote role, with the expectation of being available during EST work-hours. Key responsibilities Be involved in the final deal stages with Account Executives in closing enterprise deals. Take over from AEs and onboard new customers with a well-defined onboarding process. Maintain a knowledge base or repository of useful information for customers. Create and execute SQL queries to answer common questions. Become a subject matter expert on the client’s use-cases, database setup and more. Handle customer escalations, and become point of contact on MixRank's side for any and all client communications. Create customer health scores that assist the sales team in forecasting renewals, and other sales functions. Qualifications EXCELLENT communication skills — both written and oral. SQL query experience. Basic knowledge of database systems is a plus. Ability to handle client escalations and be the focal point of MixRank communications. Project management experience to triage engineering bandwidth and prioritize bugs/requests. Experience with CRMs is a plus. Self-learner and high degree of accountability. About MixRank Company Size: 11 - 50 People Year Founded: 2011 Country: United States Company Status: Actively Hiring #J-18808-Ljbffr



  • San Francisco, United States Perfect Audience Full time

    Perfect Audience is seeking a San Francisco or Chicago-based Technical Account Manager ready to become a charter member of our client success team. The Technical Account Manager will optimize campaign implementations and support the overall technical aspects of all our products. You will work with both internal and external parties to ensure that account...


  • San Francisco, United States Databricks Full time

    GAQ126R94 We are seeking an experienced Technical Accounting Manager to join our External Reporting and Technical Accounting team. As a key member of our team, you will play a critical role in the full-cycle close process, including researching accounting and SEC topics, preparing accounting position memos, supporting M&A transactions, and drafting financial...


  • San Francisco, United States Writer Full time

    About WriterWriter is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, and Vanguard to transform the way they work.Our all-in-one solution makes it easy to deploy customized AI...


  • San Francisco, United States Check Full time

    At Check, we call our customers "partners" to reflect the deep relationships and aligned incentives we have with the businesses that build on top of our software. Our Technical Account Management team is dedicated to helping partners unlock the full potential of their payroll solutions through proactive strategic and technical guidance. This approach fosters...


  • San Francisco, California, United States Rippling Full time

    About RipplingRippling is a cutting-edge HR, IT, and Finance platform that empowers businesses to streamline their workforce operations. By integrating payroll, expenses, benefits, and computers into a single system, Rippling revolutionizes the employee lifecycle.The RoleWe are seeking a seasoned Technical Account Manager to partner with our large and...


  • San Francisco, United States Equinix Full time

    Senior Manager, Technical Accounting Who are we? Equinix is the world’s digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners,...


  • San Francisco, United States Plato.ai Full time

    Plato Systems is pioneering the use of spatial AI to boost capacity, productivity, and safety across physical operations, starting with manufacturing. Established as a spin-off out of Stanford and funded by NEA in 2019, Plato has developed an Operations Digital Twin and AI copilot fueled by our proprietary hardware that uses machine perception and sensor...


  • San Francisco, United States Plato Systems Full time

    Plato Systems is pioneering the use of spatial AI to boost capacity, productivity, and safety across physical operations, starting with manufacturing. Established as a spin-off out of Stanford and funded by NEA in 2019, Plato has developed an Operations Digital Twin and AI copilot fueled by our proprietary hardware that uses machine perception and sensor...


  • San Francisco, United States Plato.ai Full time

    Plato Systems is pioneering the use of spatial AI to boost capacity, productivity, and safety across physical operations, starting with manufacturing. Established as a spin-off out of Stanford and funded by NEA in 2019, Plato has developed an Operations Digital Twin and AI copilot fueled by our proprietary hardware that uses machine perception and sensor...


  • San Francisco, United States OpenAI Full time

    About the Team OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. Our Controllership is responsible for providing accurate and timely financial information for our stakeholders. We aim to build best-in-class processes and systems that will scale with our business as it grows. About the Role ...


  • San Francisco, California, United States Technical Concept GmbH Full time

    Job Title: Technical Program Manager for Data Science and AIAirbnb's mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we're looking to add a technical, hands-on, and mission-driven Technical Program Manager for the Data Science and AI team. This person will partner with our Data science, engineering & product...


  • San Francisco, United States Cloudflare Inc Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...


  • San Francisco, United States Amazon Web Services, Inc. Full time

    Job Title: Technical Account Manager (TAM) About AWS Sales, Marketing, and Global Services (SMGS): AWS SMGS is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and...


  • San Francisco, United States OpenAI Full time

    OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. Our Controllership is responsible for providing accurate and timely financial information for our stakeholders. We aim to build best-in-class processes and systems that will scale with our business as it grows.About the RoleAs a Technical Revenue...


  • San Francisco, United States Cloudflare Inc Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...


  • San Francisco, United States Cloudflare, Inc. Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...


  • San Francisco, California, United States Equinix Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Manager to join our Technical Accounting group. The ideal candidate will have a strong background in technical accounting, with expertise in structuring unique partnership arrangements and joint ventures.Key ResponsibilitiesLead the structuring and evaluation of complex transactions from a...


  • San Francisco, United States Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Suppor Technical Account Manager, Account Manager, Cloud, Technical, Strategic, Technical Engineer, Technology


  • San Francisco, United States Cloudflare Inc Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...


  • San Jose, United States Oleria Security Full time

    Are you an experienced Technical Account Manager looking to make a significant impact in the cybersecurity industry? Oleria is a quickly growing enterprise cybersecurity startup founded by industry luminaries Jim Alkove and Jagadeesh Kunda. Our team brings deep security, data, and SaaS experience building and securing some of the world's largest platforms...