Digital Operations Analyst

5 days ago

Middletown, United States Liberty Bank (Connecticut) Full time

Digital Operations Analyst Middletown, CT 06457, USA Req #1623 Wednesday, October 2, 2024 At Liberty, we are proud to integrate our Diversity, Equity, and Inclusion (DE&I) throughout all functions and areas of the Bank to maximize our impact and exceed goals. We believe deepening our DE&I strategies in the workplace and communities we serve creates a much better place to work for our teammates and a safe place where our customers are connected and supported. We take pride in promoting a socially responsible and sustainable future through initiatives and investment. SUMMARY OF THE JOB : The Digital Operations Analyst will be responsible for ensuring high quality and timely delivery of the Digital Bank’s deposit, lending, and other products and services supported by Liberty Bank and non-digital vendors. This person will work with Owners Management, translating targeted products and services into requirement documents for delivery to Liberty Bank responsible support and delivery teams. This role will work as one of the liaisons to Liberty support and delivery teams on an ongoing basis. The Digital Operations Analyst will ensure daily tasks including / back-office support items are handled/ resolved in a timely matter. They will also ensure all compliance, procedures, audit and process tracking is in place. ESSENTIAL FUNCTIONS: Collaboration and Support Provide organizational support, helping to ensure action items, deadlines, and deliverables are completed Build and maintain strong partnerships with both operational and non-digital product providers, establishing Service Level agreements (SLAs) to ensure consistent delivery of timely, high-quality service. Continuously monitor and enhance service performance for Owners customers and direct sales & support teams. Collaborate with team members to facilitate the development and implementation of support procedures. Provide ongoing support to head of Digital Programs. Work as primary contact for the Bank’s Fraud team (24/7) in the event of a fraud related incident including follow-up activities such as but limited to guiding required changes/additions to policies, escalating with impacted internal support teams. Reporting and Documentation Design and document all business requirements (including policies & procedures) and processes/workflows. that differ from Liberty Bank standards. Provide written notification to Digital team, client services, and other applicable business lines of operational changes & enhancements to Owners Bank. Creating management reporting for the digital bank. Training and User Adoption Assist in creating and maintaining training materials. Support training sessions and explanation to Client Services personnel regarding Owners Bank related policy and procedural changes. Expense Tracking Process monthly invoices and expenses from other departments for the digital bank, balancing to the budget and reporting on reason for deviation from budget. Maintain and Update Maintain expertise of Owners Bank products, services, policies, procedures and regulatory requirements. Demonstrate strong decision-making skills. Ability to assess, research, and execute cross functional/team solutions with conviction. Secondary Functions Lead other initiatives by digital leadership as requested. Maintain cross-training for timely repetitive tasks and act as back-up for weekly/monthly functions supported as to ensure consistency in functional delivery during planned and unplanned absences. MINIMUM REQUIREMENTS: A Bachelor’s degree in Business Administration or related field preferred, or equivalent work experience. 2-3 years of relevant work experience. Have broad knowledge of banking products, services and digital delivery of such, including knowledge of operational support of business products and services. Demonstrated leadership abilities to create and maintain relationships with cross-functional management with ability to gain support for new and changing initiatives. Demonstrated ability to assume new tasks/responsibilities and commitment to personal and professional growth coupled with ability to prioritize tasks on the fly. Must be able to work with minimal supervision Strong verbal and written communication skills. Strong organizational skills Demonstrated proficiency with required computer and software systems PHYSICAL REQUIREMENTS: Ability to sit for long periods of time Keyboard Dexterity General Office Equipment COMPLIANCE: Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status. #LI-HYBRID Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Other details Job Family Digital Banking Job Function Staff Pay Type Hourly Apply Now Middletown, CT 06457, USA

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