Digital Operations Specialist
3 weeks ago
The Digital Operations Analyst will be responsible for ensuring high-quality and timely delivery of the Digital Bank's deposit, lending, and other products and services supported by Liberty Bank and non-digital vendors. This role will work closely with Owners Management, translating targeted products and services into requirement documents for delivery to Liberty Bank responsible support and delivery teams.
Key Responsibilities
Provide organizational support, helping to ensure action items, deadlines, and deliverables are completed
Build and maintain strong partnerships with both operational and non-digital product providers, establishing Service Level agreements (SLAs) to ensure consistent delivery of timely, high-quality service
Continuously monitor and enhance service performance for Owners customers and direct sales & support teams
Collaborate with team members to facilitate the development and implementation of support procedures
Provide ongoing support to head of Digital Programs
Work as primary contact for the Bank's Fraud team (24/7) in the event of a fraud-related incident, including follow-up activities such as guiding required changes/additions to policies and escalating with impacted internal support teams
Requirements
A Bachelor's degree in Business Administration or related field preferred, or equivalent work experience
2-3 years of relevant work experience
Broad knowledge of banking products, services, and digital delivery of such, including knowledge of operational support of business products and services
Demonstrated leadership abilities to create and maintain relationships with cross-functional management, with ability to gain support for new and changing initiatives
Demonstrated ability to assume new tasks/responsibilities and commitment to personal and professional growth, coupled with ability to prioritize tasks on the fly
Must be able to work with minimal supervision
Strong verbal and written communication skills
Strong organizational skills
Demonstrated proficiency with required computer and software systems
Working Conditions
The Digital Operations Analyst will work in a fast-paced environment, requiring strong organizational and communication skills. The ideal candidate will be able to work independently and as part of a team, with a strong focus on delivering high-quality results in a timely manner.
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