IT Support Specialist

2 days ago

Bend, United States PlayStation Global Full time
Why PlayStation?

PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

IT Support Specialist (CONTRACT)

Job Description
Sony PlayStation in Bend is looking for a seriously passionate computer nerd to help support our game
development studio. Our ideal candidate needs to love IT, building and troubleshooting custom PC's, and
helping your coworkers hurdle seemingly difficult IT obstacles so PlayStation can continue to be the best
place to play. It's not an easy job, you'll be constantly challenged, and be expected to solve some crazy
desktop support problems. If you are looking to gain some IT XP, join our team to level up

The IT Support Specialist will be supporting remote and onsite workers at our Bend Oregon office. This position
will be responsible for all aspects of day-to-day desktop management, maintenance, break-fix, and
troubleshooting. The ideal candidate will have a minimum of 3 years of IT helpdesk experience. This person
must excel in customer service, collaboration, and thrive in a fast-paced, innovative environment.

This is an on-premises role in Bend, Oregon, and the candidate will be expected to work in the office.

Responsibilities
• Must have strong experience with the most recent versions of Microsoft Windows, MacOS, and
some Linux.
• Install and configure hardware, operating systems, and application software on desktops and laptops
running Microsoft Windows and MacOS.
• Familiar with supporting Apple iOS, iPadOS, and Android mobile devices.
• Onsite duties include face to face customer support, hardware troubleshooting, part replacement,
system upgrades, shipping and receiving, and coordination with employees for equipment pickups.
• Respond to end user requests via chat, email, tickets, phone, and walkups. Quickly identify,
research, and resolve issues.
• Triage and troubleshoot remote worker network and VPN connectivity.
• Must be familiar with supporting remote users using tools such as Slack, Teams, and more.
• Keep computer operating systems updated in compliance with Sony InfoSec standards.
• Participate and collaborate with peers locally and across Sony to help complete larger projects.
• Manage desktop protection utilities and provide immediate response to outbreaks and new security
incidents.
• Manage Active Directory domain user and computer accounts.
• Manage inventory of software licenses and hardware assets.
• Maintain inventory of consumable IT items and follow procurement procedures when needed.
• Configure and maintain Windows Servers.
• Microsoft Windows Deployment Server, image creation and automated deployments of desktop and
server operating systems.
• Follow and create documentation for standard operating procedures, one-off installations, and end
user training.
• Be available off hours for scheduled maintenance, critical update releases, and physical office
moves.
• Must be able to lift up to 50 pounds.

Qualifications
• PEOPLE: Excellent and proven verbal and written communication skills in English. Strong sense of
urgency, self-motivation, and work ethic. Great customer service skills. Friendly and eager to learn.
• PROCESS: Ability to document system build procedures, and process workflow related to end user
support and system administration including setup and delivery of new equipment, installing software
and related patches.
• TECHNICAL: Must have a strong understanding of PC client workstation/server hardware, operating
systems, applications, development consoles, printers, mobile devices, networking, Mac and Mac
specific software. Understanding of current hardware standards and future hardware releases. Strong
Windows OS background through Windows 11. Familiar with studio development applications including:
Perforce, Visual Studio, Maya, Photoshop a giant plus. Knowledge of enterprise desktop and user
administrative tools. Basic understanding of server side components and applications including web,
application, and database infrastructure. Understanding of basic network protocols including TCP/IP,
DNS, SMTP, HTTP, as well as network hardware. Knowledge of windows deployment solutions such as
Windows Deployment Server (WDS), Windows Automated Installation Kit (WAIK), and Microsoft
Deployment Toolkit (MDT). Strong hardware and software troubleshooting skills in a fast paced
environment required. Experience equivalent to MTA, MCSA, ACMT, CompTIA A+ or above highly
desired. Strong written and verbal communication skills.

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.

The estimated base pay range for this role is listed below, this is an hourly rate.

$30-$35 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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