Contract PC Support Technician

2 months ago

Detroit, United States Detroit Land Bank Authority Full time
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Hourly Wage Range: $20.62- $27.84

*This role is exclusively on-site, requiring daily commutes to the office. Therefore, candidates must reside in the Detroit/Metro-Detroit area before employment*

MISSION STATEMENT

Our mission is to return the city's blighted and vacant properties to productive use. We utilize a variety of Sales programs to make homeownership and land purchases accessible to Detroiters. Plus, we take our commitment to revitalization one step further with our Compliance and Nuisance Abatement programs, requiring renovation and occupancy to improve neighborhoods, eliminate blight, and combat real estate speculation. The Detroit Land Bank Authority works directly with individual buyers, as well as Community Partner organizations and developers for projects big and small.

ABOUT THIS OPPORTUNITY

Join our team and be a catalyst for positive change We are seeking a dynamic individual passionate about community building, enrichment, and development to contribute to our mission of enhancing the quality of life in our vibrant and diverse community.

The PC Support Technician will support and maintain in-house computer systems, desktops, and peripherals. Duties include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The PC Support Technician will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Oversee phone system
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting and statistically monitoring PC performance.
  • Accurately document instances of hardware failure, repair, installation, and removal
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
  • Support development and implementation of new computer projects and new hardware installations
  • Oversee the daily performance of computer systems; run diagnostic programs to resolve problems.
  • Set up equipment for employee use, perform or ensure proper installation of cable, operating systems, and appropriate software.
  • Develop training materials and procedures and train users in the proper use of hardware and software.
  • Answer users' inquiries regarding computer software and hardware to resolve problems.
  • Prepare reports as requested by management.
  • Maintain historical records by documenting system changes and revisions.
  • Maintain confidence and protect operations by keeping the information confidential.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Install, modify and repair computer hardware and software.
  • Install, configure and support network switches and firewalls.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Follow up with users to ensure resolution.
  • Perform additional duties as directed by the Operations Manager
QUALIFICATIONS
  • Associate degree in computer or information Science (or related field) with 2 years of technical support experience
  • Windows 11 professional (a plus)
  • Office 365 experience (a plus)
  • Experience with desktop operating systems including Windows 10, Windows 11
  • Extensive application support experience
  • Experience working in a team-oriented, collaborative environment.
  • Knowledge of basic computer hardware and software
  • Working knowledge of a range of diagnostic utilities
  • Must know how to diagnose technical problems and develop solutions.
  • Ability to absorb and retain information quickly.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Proven analytical and problem-solving abilities.
  • Keen attention to detail
  • Highly self-motivated and directed.
  • Good understanding of the organization's goals and objectives
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills
  • Experience with VOIP phone system administration (a plus)


**AN EQUAL OPPORTUNITY EMPLOYER**

This position is currently accepting applications.

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