Internal Technology Support I
1 week ago
JOB REQUIREMENTS: This full-time position supports education in Wisconsin by serving on the internal technology support team for the Department of Public Instruction (DPI). This team is responsible for supporting DPI staff\'s technical needs: providing troubleshooting for resolving computer support issues, escalating when needed, configuring, maintaining, and deploying desktop equipment and related group policies (GPOs), and following established technical and procedural processes. The position works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services. Support delivered by this position takes place in a complex, professional technical environment. Customers include DPI leadership, IT managers, and staff throughout DPI. This work is multitasking in nature, self-initiated, and usually conducted independently. However, the help desk team is also highly cooperative and collaborative. Customer service focused technical support, problem diagnosis, troubleshooting, resolution, security, in an enterprise networked environment. 1. Answer, evaluate, and prioritize incoming ticketing system, telephone, voice mail, e-mail, and in-person requests for assistance from internal end-users experiencing problems with hardware, software, networking, and other computer-related activities across the agency. 2. Provide advanced troubleshooting and diagnosis of complex systems to resolve problems with desktop computers and determine when to escalate issues to System Engineers for resolution. 3. Support Wi-Fi connections/issues on both Agency provided equipment and guest/extranet Wi-Fi services. 4. Setup and support PC hardware, peripherals, software and related devices. 5. Diagnose, research, and identify solutions as required to resolve reported system issues, escalating or teaming with System Engineers as necessary. 6. Install and support Microsoft client operating systems in an Enterprise environment. 7. Install and support office productivity software, client and cloud-based. 8. Support, install, administer, configure, and maintain commercial software applications as needed via an automation platform, including self-service access for user software installations. 9. Follow agency protocols regarding use of directory services for managing access and deployment of device policy and account rights. 10. Diagnose and resolve potential end user security breaches such as malware infections or escalate, as appropriate, to agency security leads. 11. Assist in monitoring systems that track security across hardware and software on end-user devices. Enterprise Device Configuration Management 1. Act as Technical Service team\'s liaison to other teams when dealing with intake, transfer, and routing of user-reported incidents. 2. Provide experience-based strategy and continuation planning for projects, including foresight and pre-planning where necessary. 3. Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency. 4. Train new Help Desk employees as needed and provide documentation 5. Perform comprehensive configuration management of computer settings to ensure proper security and feature availability. 6. Support the installation, configuration and maintenance of commercial software applications as needed via automation platform, including self-service access for user software installations. 7. Participate in ongoing improvements regarding use of directory services for managing access and deployment of device policy and account rights. 8. Manage endpoint protection including automated remediation and updates. Technology Help Desk Documentation. 1. Provide direction and guidance for the processing and resolution of help desk tickets. 2. Determine best mechanisms for assignment of help request tickets among team. 3. Determine points of escalation f r technology help from System Engineers by reviewing issues ***** OTHER EXPERIENCE AND QUALIFICATIONS: MANDATORY REQUIREMENTS: Microsoft Office 365 & Windows 10 Support (1+ years) Strong communication (written and verbal) (1+ years) General software troubleshooting (1+ years) Experience creating standard operating documentation for processes that have not already been documented (1+ years) Experience creating troubleshooting documentation for newly discovered software and hardware issues (1+ years) Experience evaluating new hardware and software proposed for agency standardization (1+ years) NICE TO HAVE EXPERIENCE: Remote support Workstation imaging Adaptable learner in IT Experience using Intune for remote and mobile device management ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: joannem@cci-worldwide.com
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Technology Services Engineer Intern
4 weeks ago
Madison, United States Affiliated Engineers Full timeOverview Affiliated Engineers, Inc. (AEI) is a leading, multidisciplinary consulting engineering firm and collaborative community of over 800 employees who plan, design, and deliver high-performance, innovative, and holistic engineering solutions — positively impacting society and advancing humankind. Recognized in the Top 20 Engineering Firms ...
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Technology Services Engineer Intern
3 months ago
Madison, United States Affiliated Engineers Full timeOverview Affiliated Engineers, Inc. (AEI) is a leading, multidisciplinary consulting engineering firm and collaborative community of over 800 employees who plan, design, and deliver high-performance, innovative, and holistic engineering solutions — positively impacting society and advancing humankind. Recognized in the Top 20 Engineering Firms ...
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IT Support Intern
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Madison, United States Wisconsin Economic Development Corporation Full timeWisconsin Economic Development Corporation Position Description Position Title: IT Support InternDepartment: Business Information & Technology ServicesReports to: Director of IT Infrastructure & Service DeskPosition(s) Sup e Position(s) Supervised: N/AFLSA Status: Non-Exempt *WEDC is a Wisconsin-based organization, with a remote-work first environment....
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IAM Security Engineer Intern
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Madison, United States WPS Health Solutions Full timeJOB REQUIREMENTS: Description Who We Are WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of...
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IT Security Analysis Intern
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Madison, United States WPS Health Solutions Full timeJOB REQUIREMENTS: Description Who We Are WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of...
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Senior Technical Intern
2 weeks ago
Madison, United States Leonardo DRS Full timeWork closely with and assist engineers in the conduct of various engineering assignments. Job Responsibilities Work closely with and assist engineers in the conduct of various engineering assignments Carry out basic work instructions that will help i Intern, Technical, Electrical, Senior, Engineer, Manufacturing, Technology
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Systems Administrator I
1 week ago
Madison, United States Manpower Group Inc. Full timeOur client in the education industry is seeking a Systems Administrator I to join their team. As a Systems Administrator I, you will be part of the Department of Public Instruction supporting the internal technology support team. The ideal candidate will have strong communication skills, experience troubleshooting software and hardware issues, and experience...
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Systems Administrator I
1 week ago
Madison, United States Experis Full timeOur client in the education industry is seeking a Systems Administrator I to join their team. As a Systems Administrator I, you will be part of the Department of Public Instruction supporting the internal technology support team. The ideal candidate will have strong communication skills, experience troubleshooting software and hardware issues, and experience...
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Madison, United States Exact Sciences Full timeJOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life...
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Engineer I Technical Support Engineer
1 week ago
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Technical Support Technician
4 months ago
Madison, United States Planet Technology Full timePlanet Technology has partnered with Madison, WI based client to find a desktop support professional. for a contract role that has the potential to go full-time.The Technical Support Specialist will be responsible for providing both deskside and remote technical support for for both as well as hardware and software systems.Responsibilities:Provide technical...
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Madison, United States Marriott Full timeJob Number 24165019 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Looking for an Engineering leader with experience in delivering high performing, enterprise scale applications by...
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4 weeks ago
Madison, United States Rylem Staffing Full timeJob Title: Executive Assistant I Job Type: Contract Site Type: Onsite (Madison, WI) Duration: 12 Months Job Overview: We are seeking a proactive and curious individual for an Executive Assistant to support our Chief Technology Officer. Our technology teams, spread across Madison, WI, and New York, NY, are at the heart of our mission to be the destination...
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Executive Assistant I
1 month ago
Madison, United States Rylem Staffing Full timeJob Title: Executive Assistant I Job Type: Contract Site Type: Onsite (Madison, WI) Duration: 12 Months Job Overview: We are seeking a proactive and curious individual for an Executive Assistant to support our Chief Technology Officer. Our technology teams, spread across Madison, WI, and New York, NY, are at the heart of our mission to be the destination...
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Madison, United States Planet Technology USA Full timePlanet Technology has partnered with Madison, WI based client to find a desktop support professional. for a contract role that has the potential to go full-time.The Technical Support Specialist will be responsible for providing both deskside and remote technical support for for both as well as hardware and software systems.Responsibilities:Provide technical...
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Network Associate Intern
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Madison, United States WPS Health Solutions Full timeJOB REQUIREMENTS: Description Who We Are WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of...
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Madison, United States Promega Corporation Full timeJob Description JOB OBJECTIVE: The Resources & Collections Intern will support key projects related to the organization and preservation of corporate history. This includes contributing to the corporate artwork collection tour, corporate timeline update, and oral history initiative. The intern will help manage physical and digital assets, ensuring accuracy...
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Madison, United States Promega Corporation Full timeJob Description JOB OBJECTIVE: The Resources & Collections Intern will support key projects related to the organization and preservation of corporate history. This includes contributing to the corporate artwork collection tour, corporate timeline update, and oral history initiative. The intern will help manage physical and digital assets, ensuring accuracy...
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Executive Assistant I WI
1 week ago
madison, United States TalentBurst Full timeExecutive Assistant I Location Madison, WI 53703- Onsite (Possibly some travel) Duration (Months) Months: 12+ Daily Schedule: 9-5 M-F Core Hours; 40 hours a week Job ID 123034-1 Number and Type of Interviews: 1st round with the manager and 2nd will be with Panel members. Job Description Shopbop is seeking a proactive and curious individual for an Executive...