Associate CSSC Application Engineer

4 days ago

Brookshire, United States Grundfos Full time

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you.

What is the job about?
Grundfos USA is seeking an Associate Application Engineer to join its CBS (Commercial Building Services) CSSC (Customer Sales Support Center) Back Office team.

As an Associate Application Engineer, you will contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc. You will provide subject matter technical support by delivering world class Customer Service by handling complex and escalated inquiries/quotations for the customers, along with supporting and guiding the CSSC Back Office Team. This position reports directly to the CBS CSSC Back Office Manager and will operate on a hybrid schedule out of our Americas headquarters in Brookshire, TX.
Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Your main responsibilities:

  • Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
  • Identify and implement value-added services and enhance customer relationship.
  • Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
  • Identify business opportunities and handover to external sales.
  • Provide assistances and solutions for the CSSC Back Office teams / Application Engineers.
  • In cases act as a deputy in a local team setting as defined leadership.
  • Provide local support for fixed I/O controls and PLC based control systems. Tasks included; support of control system layout, revisions of existing designs, and support during factory testing.
Your background
We imagine that you have:
  • A Bachelor's degree in Engineering or equivalent work experience (minimum of 1+ years of experience).
  • Application engineering experience in pump industry preferred.
  • Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
  • Knowledge of business structure, products and key market needs to create a good Customer centric experience.
  • Working knowledge of ERP systems, (we use SAP CRM/SD) would be a plus.
  • Familiarity with MS Office applications.
  • Fundamental Product and Application Knowledge of pump and pumping systems - Pumps, Control panels, Motor, motor protection systems, Variable speed drives and pump accessories.
  • Excellent written and spoken English.
  • Can effectively handle several complex problems or tasks at once.
  • The willingness to share information, advice, and suggestions to assist others to be more successful.
  • Experience in anticipating customer's future needs.
  • Good communication and networking skills together with the ability to build relationships with both Internal and External Stakeholders.
  • Must work effectively in a team environment.
  • Can listen carefully to determine customer needs.
What's in it for you?
What are your goals? Here at Grundfos it's our mission to enable you develop and fulfil your aspirations, both career and personal. We are guided by our six core values, and you'll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You'll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other's cultural horizons.

In addition, your day-to-day benefits as a regular, full-time employees include:
  • 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days a year accrued by date of hire.
  • Competitive medical, dental, and vision plans; 401(k)-match program.
  • Annual bonuses, parental support, internal well-being consultants and programs, engaging team buildings.
  • Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
  • Long-term career development with regular dialogue, as well as continuous learning and development opportunities.


Do you want to learn more?

If this job sounds interesting, please send your resume and cover letter by clicking "Apply".

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.

We look forward to hearing from you.

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