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IT Applications Manager

3 months ago

Newark, United States Munich Airport NJ LLC Full time

Munich Airport NJ LLC (MANJ) is an US-based subsidiary of the German Airport Operator Munich Airport. MANJ is responsible for the operations, maintenance and concession management at the New Terminal A at Newark Liberty International Airport (EWR). Under our management the terminal has just achieved 5-Star certification by SkyTrax for the quality of service we deliver. We are looking for candidates to help us continue to deliver excellent, award-winning value.

IT Application Manager

You will be part of an IT operations team responsible for all systems available to our airport tenants. This role will focus on the aircraft and passenger supporting systems. We have a strong customer service mindset and focus on proactive measures to continue steady state operational effectiveness.

Your Future Responsibilities

  • Manages the operation, monitoring, maintenance, development, upgrade, and support of Airport Operational systems such as:
    • o Airport/Aircraft Resource Management
    • o Public Flight Information
    • o Common use passenger processing
    • o Aircraft docking guidance.
    • o Wayfinding & passenger interactive.
    • o Security and other systems as required.
  • Support and provide guidance for ITIL service delivery as it pertains to each of your respective systems.
  • Take ownership of root cause analysis, remediation planning and execution.
  • Oversee managed service providers contracted to deliver operations and maintenance of these solutions.
  • Responsible for change management processes and approvals. Coordination with stakeholders for change implementation within defined maintenance windows.
  • Point person for issue escalation and problem resolution. Be available for emergency escalation in any outage event impacting area of responsibility.
  • Report on KPI or other metrics that define Service Level agreements within this scope.
  • Manage errors, bugs or new functionality requests from user base and drive roadmap with system providers. Work with stakeholders to define business and system requirements for existing and new implementations.
  • Supervise activities of a small department, major project, and several smaller projects.
  • Responsible to ensure the applications are sufficient and meet the expectation of the airport business units.
  • Responsible for maintaining user accounts and data backup.

Your Education & Training
  • 10 + years progressively responsible experience in information technology, including one year performing application and/or programming analysis, or equivalent, such as business analysis, is required. Two years' experience in managing projects and resources.
  • Certification in Computer Science, Application Development or Project Management is preferred.
  • Responsible for providing hands-on development, design, implementation, and support of business solutions based on IBM Integration Bus (IIB) and other relevant technologies.
  • Certification in Service Management, Project Management, or Business Analysis is preferred.
  • 2 + Years experience working in Airport or Airline IT operations preferred.

Your Skills & Experience
  • Very good knowledge and practical experience of the MS Office products (MS Word, MS Excel, MS, PowerPoint, MS Visio, and MS Project).
  • Experience working in an airport environment is preferred.
  • Very good knowledge in English (spoken and written), interpersonal and communication skills.
  • Excellent writing skills
  • Extremely proficient PowerPoint Skills
  • Extremely proficient Excel Skills
  • Stellar organizational skills
  • Ability to prioritize tasks.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Has a positive and energetic attitude with a hands-on mentality
  • Ability to work without direct supervision, taking responsibility, and ownership of assigned tasks.
  • Ability to work in a team-driven environment.

Good reasons why you should become part of the airport family
  • Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate.
  • Help Munich Airport, Europe's only 5-star Airport, to build on its reputation in the US.
  • International working environment.
  • Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, PTO

Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.