Senior Application Support Analyst for Investment Management Platforms

4 weeks ago


Newark, Delaware, United States PGIM Full time
Job Summary

We are seeking a highly skilled Senior Application Support Analyst to join our team at PGIM Fixed Income. The successful candidate will be responsible for providing technical support for complex investment management platforms and applications, ensuring the stability and integrity of our production environment.

Key Responsibilities
  • Provide application support for systems used by front and back office functions and client distribution teams
  • Troubleshoot business issues, solving problems to diverse investment teams and product aligned business areas
  • Ownership and accountability for the operation, monitoring and integrity of the technology platform
  • Triage and escalation support for members of the broader technology team
  • Ownership and participation in the incident and problem management processes
  • Providing oversight for the stability of the production environment within the change management process
  • Own minor development tasks/projects that help address existing bugs or introduce operational enhancements
Requirements
  • 5+ years of experience in financial services technology, ideally with a focus in investment management
  • Strong understanding of the SDLC process, with a focus on application support and release management
  • Hunger for continuous improvement, constantly looking for opportunities to improve upon the status quo
  • Tenacious sense of ownership and a desire to bring incidents to resolution quickly
  • Demonstrated experience with service management functions including tight adherence to change, incident and problem management practices
What We Offer
  • Medical, dental, vision, life insurance and PTO (Paid Time Off)
  • Retirement plans: 401(k) plan with generous company match (up to 4%) and company-funded pension plan
  • Wellness Programs to help you achieve your wellbeing goals
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional health, and career development
  • Tuition Assistance to help finance traditional college enrollment, approved degrees, many accredited certificate programs, and industry designations


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