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Care Coordinator III- Transfer Center

2 months ago

Fairfax, United States Inova Health System Full time

The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.

Job Responsibilities

  • Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
  • Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
  • Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
  • Reads, reviews, and interprets multiple documents requesting services.
  • Interact with client facility staff over the telephone to intake calls.
  • Maintains multiple databases pertinent to their service line.
  • Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
  • Accurately searches and inputs patient information into client Electronic Health Records (EHR).
  • Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
  • Notifies management of problems, concerns, and compliments received in real time.
  • Generates performance reports using computer software.
  • May perform additional duties as assigned



Additional Requirements

Experience - 2 years of experience with call center, customer service or related profession.

Education - High School diploma or equivalent